What are the responsibilities and job description for the Patient Counselor position at NVISION Eye Centers?
Overview
NVISION® Eye Centers is one of the largest ophthalmology providers in the U.S., with over eighty centers across six states including California, Nevada, Oregon, Arizona, Texas, and Utah. An innovative leader in ophthalmology, we are dedicated to providing the best patient experience through the use of the latest technology and treatment by the most talented and experienced surgeons in the industry. With more than 3,000 eye doctors referring their patients and trusting their own eyes to NVISION surgeons, NVISION Eye Centers is the Eye Doctors' #1 Choice®.
This position is primarily responsible for educating patients and selling company services. This position will work with the patient from the time the patient enters the center and conduct follow up calls to ensure patients have an amazing experience.
*Monthly bonus potential based on performance in addition to hourly rate*
Responsibilities
- Delivers high customer satisfaction (always friendly and helpful).
- Develops a bond with patients ensuring they feel welcomed, understood and appreciated during their visits to NVISION centers.
- Through thorough education, overcomes obstacles to scheduling procedures
- Achieves company set key performance indicators such as average sales price and conversion percentage.
- Performs diagnostic tests necessary for LASIK patients.
- Demonstrates positive attitude and a friendly manner; and ability to work with a high degree of professionalism.
- Educates patients on preoperative and post-operative eye drops and medications
- Responds to all calls, emails, and inquiries in a timely manner
Qualifications
- 2 years experience in a customer service or patient interfacing role
- LASIK experience recommended
- High School Diploma or equivalent
- Ability to deliver an exceptional patient experience
Min
USD $23.00/Yr.Max
Salary : $23