What are the responsibilities and job description for the Business Unit Manager position at NVB PLAYGROUNDS INC?
Job Title: Business Unit Manager
Reports to: Vice President of Sales
Job Summary
The Business Unit Manager for Playgrounds.com leads the Playgrounds.com service platform as a standalone business unit, responsible for revenue growth, operational execution, and profitability across inspections, maintenance, and related services. This hands-on operational leader builds structure, drives execution, and creates scalable systems while partnering cross-functionally to deliver consistent, high-quality service and support company growth.
Key Responsibilities
Business Unit & Financial Management
- Own full P&L for Playgrounds.com, including revenue, margins, and profitability
- Develop and execute the annual operating plan, aligning resources and priorities
- Drive financial performance via forecasting, pipeline management, and cost control
- Serve as the internal owner and decision-maker for the platform
Operational Execution & Service Delivery
- Design, implement, and continuously improve scalable service operations
- Oversee execution of inspection and maintenance programs
- Develop workflows supporting growth while maintaining quality and efficiency
- Ensure compliance with standards, regulations, and internal requirements
Revenue Growth & Program Development
- Scale service adoption across sales channels
- Develop service offerings, pricing, and packaging aligned with customer needs
- Partner with Sales to integrate services into core strategies and proposals
- Identify and launch new service-based revenue opportunities
Team Leadership & Development
- Lead, develop, and manage the Playgrounds.com team
- Set clear roles, expectations, and accountability
- Build team capability via coaching, documentation, and process standardization
- Align staffing with business growth
Data, Systems & Process Improvement
- Own reporting and visibility into performance and operational activity
- Ensure accurate data capture and system integration across ERP, CRM, and tools
- Identify operational gaps and implement improvements
- Use data to inform decisions, prioritize initiatives, and allocate resources
Cross-Functional Collaboration
- Partner with Operations on scheduling and field execution
- Work with Sales on service positioning, quoting, and deal support
- Collaborate with Finance on pricing, budgeting, and margin analysis
- Support Marketing with messaging, content, and lead generation
Customer Experience & Quality
- Own service quality and customer experience outcomes
- Implement feedback loops and quality assurance processes
- Drive continuous improvement based on feedback and operational insights
- Ensure services consistently meet or exceed industry standards
Qualifications
- 3–5 years in operations management, service delivery, or business unit leadership
- Experience building and scaling operational processes in growth environments
- P&L or budget ownership with financial accountability
- Strong systems, structure, and operational discipline
- Proven cross-functional leadership and stakeholder management
- Data-driven with comfort using reports and operational metrics
Job Title: Business Unit Manager
Reports to: Vice President of Sales
Job Summary
The Business Unit Manager for Playgrounds.com leads the Playgrounds.com service platform as a standalone business unit, responsible for revenue growth, operational execution, and profitability across inspections, maintenance, and related services. This hands-on operational leader builds structure, drives execution, and creates scalable systems while partnering cross-functionally to deliver consistent, high-quality service and support company growth.
Key Responsibilities
Business Unit & Financial Management
- Own full P&L for Playgrounds.com, including revenue, margins, and profitability
- Develop and execute the annual operating plan, aligning resources and priorities
- Drive financial performance via forecasting, pipeline management, and cost control
- Serve as the internal owner and decision-maker for the platform
Operational Execution & Service Delivery
- Design, implement, and continuously improve scalable service operations
- Oversee execution of inspection and maintenance programs
- Develop workflows supporting growth while maintaining quality and efficiency
- Ensure compliance with standards, regulations, and internal requirements
Revenue Growth & Program Development
- Scale service adoption across sales channels
- Develop service offerings, pricing, and packaging aligned with customer needs
- Partner with Sales to integrate services into core strategies and proposals
- Identify and launch new service-based revenue opportunities
Team Leadership & Development
- Lead, develop, and manage the Playgrounds.com team
- Set clear roles, expectations, and accountability
- Build team capability via coaching, documentation, and process standardization
- Align staffing with business growth
Data, Systems & Process Improvement
- Own reporting and visibility into performance and operational activity
- Ensure accurate data capture and system integration across ERP, CRM, and tools
- Identify operational gaps and implement improvements
- Use data to inform decisions, prioritize initiatives, and allocate resources
Cross-Functional Collaboration
- Partner with Operations on scheduling and field execution
- Work with Sales on service positioning, quoting, and deal support
- Collaborate with Finance on pricing, budgeting, and margin analysis
- Support Marketing with messaging, content, and lead generation
Customer Experience & Quality
- Own service quality and customer experience outcomes
- Implement feedback loops and quality assurance processes
- Drive continuous improvement based on feedback and operational insights
- Ensure services consistently meet or exceed industry standards
Qualifications
- 3–5 years in operations management, service delivery, or business unit leadership
- Experience building and scaling operational processes in growth environments
- P&L or budget ownership with financial accountability
- Strong systems, structure, and operational discipline
- Proven cross-functional leadership and stakeholder management
- Data-driven with comfort using reports and operational metrics
Salary : $80,000 - $85,000