What are the responsibilities and job description for the Multi-Site Assistant Hospital Manager position at NVA?
Description & Requirements
Do you love animals and their people and have a passion for their well-being?
Are you looking for a fun and empowering work environment?
Starch Pet Hospital and University West Pet Clinic are seeking a Multi-Site Assistant Manager like you to join our fast-paced nine-doctor practice. If you love animals, you are passionate about pet care and want to make an impact with your leadership, we would love someone like you to fill our Multi-Site Assistant Manager position in Des Moines & Clive, Iowa. We have great benefits and supportive staff.
Job Summary:
The Multi-Site Assistant Manager is a leader and integral part of the veterinary hospital’s management team. The Multi-Site Assistant Manager partners with the Practice Manager to provide smooth hospital operations and assumes managerial responsibility for the hospital’s operations in the Practice Manager’s absence.
Job Duties and Responsibilities:
· Oversees day-to-day operations including addressing client concerns, resolving staff conflict, managing inventory, paying invoices, and creating schedules
· Lead technician and receptionist support teams, including assisting on the floor if needed
· Responsible for all administrative aspects such as DEA and OSHA compliance, tracking all team licensing, assisting in AAHA accreditation, and more
· Partner with manager to address HR functions such as hiring, disciplinary action, termination, and learning and development opportunities
· Utilize computer systems to operate practice management software, run financial reporting, and complete payroll as needed
· Support the manager in strategic work such as annual pricing and budget work, DVM hiring and retention, and team development
· Demonstrates and reinforces the highest level of customer service, resolves client issues and escalations in a graceful, but fair manner
Qualifications:
· Associates degree or above is preferred
· Supervisory experience
· Licensed Veterinary Technician is preferred but not required
Knowledge and/or experience in the following areas:
· Manage time and tasks appropriately and remain flexible with assigned duties
· Ability to take action and work independently
· Proficiency in Avimark
· Strong interpersonal and communication skills
· Willing to learn financial and data analysis