What are the responsibilities and job description for the Assistant Multi-Site Hospital Manager position at NVA General Practice?
Starch Pet Hospital & University West Pet Clinic
Des Moines & Clive, IA
Do you love animals and the people who care for them? Are you energized by leadership, teamwork, and creating a positive hospital culture? Starch Pet Hospital and University West Pet Clinic are seeking a Multi-Site Assistant Hospital Manager to join our fast-paced, collaborative nine-doctor practice.
This role is ideal for a motivated leader who enjoys supporting teams, improving operations, and making a meaningful impact across multiple hospital locations—all while working in a fun, empowering, and supportive environment.
Job Summary
The Multi-Site Assistant Hospital Manager is a co-leader and integral member of the hospital management team. In partnership with the Hospital Manager and Managing Veterinarian, this role supports smooth, efficient, and profitable hospital operations while fostering a culture of high-quality patient care and exceptional client service.
This position helps drive day-to-day operations across both locations and assumes managerial responsibility in the Hospital Manager’s absence. The Assistant Manager plays a key role in leadership, planning, people management, client experience, and financial oversight.
Key Responsibilities
Leadership & Planning
Des Moines & Clive, IA
Do you love animals and the people who care for them? Are you energized by leadership, teamwork, and creating a positive hospital culture? Starch Pet Hospital and University West Pet Clinic are seeking a Multi-Site Assistant Hospital Manager to join our fast-paced, collaborative nine-doctor practice.
This role is ideal for a motivated leader who enjoys supporting teams, improving operations, and making a meaningful impact across multiple hospital locations—all while working in a fun, empowering, and supportive environment.
Job Summary
The Multi-Site Assistant Hospital Manager is a co-leader and integral member of the hospital management team. In partnership with the Hospital Manager and Managing Veterinarian, this role supports smooth, efficient, and profitable hospital operations while fostering a culture of high-quality patient care and exceptional client service.
This position helps drive day-to-day operations across both locations and assumes managerial responsibility in the Hospital Manager’s absence. The Assistant Manager plays a key role in leadership, planning, people management, client experience, and financial oversight.
Key Responsibilities
Leadership & Planning
- Partner with the Hospital Manager to support strategic planning, budgeting, and hospital goals
- Act as a champion for best practices, identifying opportunities for improvement and consistency across sites
- Create and manage staff schedules while monitoring labor costs
- Support initiatives related to team development, DVM hiring and retention, and hospital growth
- Oversee day-to-day operations, including scheduling, inventory management, invoice processing, and workflow support
- Lead technician and receptionist support teams, stepping in on the floor as needed
- Support compliance efforts including DEA, OSHA, licensing tracking, and AAHA accreditation
- Utilize practice management systems to run reports, support payroll, and maintain operational efficiency
- Partner with hospital leadership on hiring, onboarding, coaching, performance management, and disciplinary actions
- Provide daily leadership and support to team members, fostering collaboration and accountability
- Help develop learning and development opportunities that support retention and growth
- Demonstrate and reinforce exceptional client service standards
- Address and resolve client concerns or escalations in a professional, fair, and compassionate manner
- Support front desk operations and client communication when needed
- Assist with payroll processing, accounts receivable, and cash handling
- Oversee inventory control and support cost management initiatives
- Participate in financial reporting, budgeting, and annual pricing reviews
- Associate degree or higher preferred
- Previous supervisory or management experience required
- Experience in a veterinary or healthcare setting preferred
- Licensed Veterinary Technician preferred but not required
- Proficiency with Avimark strongly preferred
- Strong organizational, communication, and interpersonal skills
- Ability to work independently, remain flexible, and manage competing priorities
- Willingness to learn financial and data analysis
- Competitive pay based on experience
- Medical, dental, and vision insurance
- Paid time off and paid holidays
- 401(k) with employer matching
- Continuing education and professional development support
- License/certification reimbursement (as applicable)
- Pet care discounts and employee assistance program
- Referral bonuses and uniform allowance
- Growth opportunities across multiple hospital locations