What are the responsibilities and job description for the Customer Service Representative position at NVA?
Description & Requirements
Customer Service Representative (CSR)
Animal Clinic of Rapid City | Full-Time or Part-Time
Be the voice and heart of exceptional veterinary care.
Animal Clinic of Rapid City is seeking a Customer Service Representative (CSR) to join our growing team. As a growing, 8-doctor general practice with a 24/7 emergency hospital, we provide advanced, high-quality medicine and serve as a trusted resource for pet owners across the region.
Our front desk team plays a critical role in shaping the client experience—from the first phone call to the moment they leave our clinic. If you thrive in a fast-paced environment and enjoy building meaningful connections with clients and their pets, we’d love to meet you.
Why You’ll Love Working Here
- Be part of a collaborative, supportive team that truly cares
- Work in a dynamic environment with both general practice and emergency care
- Enjoy opportunities for learning, growth, and advancement
- Contribute to a culture that values positivity, professionalism, and teamwork
Who We’re Looking For
We’re seeking a friendly, organized, and proactive professional who:
- Has a passion for helping people and animals
- Communicates clearly and confidently in person and on the phone
- Thrives in a fast-paced, multi-tasking environment
- Maintains a positive, professional attitude under pressure
- Is detail-oriented and highly organized
- Works well both independently and as part of a team
Previous medical or veterinary reception experience is preferred, but not required—we’re happy to train the right person.
Key Responsibilities
- Answer and manage a multi-line phone system
- Schedule appointments efficiently and accurately
- Greet clients and patients with warmth and professionalism
- Manage client check-in and check-out, including:
- Consent and release forms
- Wellness plan education and enrollment
- Payment collection and deposits
- Coordinate communication across multiple platforms
- Maintain a clean, welcoming, and organized reception area
- Support the clinical team by ensuring smooth client flow and communication
What We Offer
We believe in taking care of our team just as well as we care for our patients:
- Competitive pay profit-sharing bonus opportunities
- Health, dental, and vision insurance
- 401(k) with company match
- Health Savings Account (HSA)
- Life insurance & Employee Assistance Program
- Paid time off
- Flexible scheduling (including weekends)
- Generous employee discounts on veterinary services and pet food (Royal Canin & Science Diet)
- A culture that encourages growth, development, and new ideas
Work Environment
- Fast-paced, engaging, and team-oriented
- Client-focused with an emphasis on compassion and communication
- A place where your role truly makes a difference every day
If you’re ready to be part of a team that delivers exceptional care and service to both pets and their people, we encourage you to apply today.
Animal Clinic of Rapid City | Where Compassion Meets Excellence