Customer Service Representative II

Customer Service Representative (CSR)
Eastview Veterinary Clinic – Clarksville, TN

Full-Time or Part-Time
Starting Pay: $12/hour (Depending on Experience)

Eastview Veterinary Clinic is seeking a Customer Service Representative (CSR) who thrives in a fast-paced, client-focused medical environment. As the first and last point of contact for our clients, the CSR plays a vital role in creating an efficient, welcoming, and compassionate experience for every pet and their owner.

Key Responsibilities

• Provide excellent and expeditious client service both in person and over the phone

• Greet clients, answer questions, and offer support in a friendly and professional manner

• Process incoming and outgoing patients, handle billing and payments, and manage invoices and estimates

• Answer and triage phone calls, including emergency cases and routine inquiries

• Manage scheduling, voicemails, emails, and other communication platforms (e.g., AllyDVM, Express ER)

• Maintain accurate client and patient records within the practice management software

• Handle incoming and outgoing mail and organize clinic communications

• Monitor and maintain cleanliness of the client waiting area and lobby

• Educate clients on basic animal care, vaccines, wellness plans, and preventative medications

• Escalate complex issues to senior staff or management when necessary

• Support the veterinary team with basic patient handling and care as needed

What We're Looking For

• Minimum of 3 years of experience in a veterinary, medical, or healthcare-related customer service role (required)

• Strong verbal and written communication skills

• Proficient with Excel, digital records, and client communication software

• Detail-oriented, dependable, and capable of multitasking under pressure

• Knowledgeable in basic animal care and veterinary procedures

• Passion for educating clients and delivering high-quality care experiences

• Team player with a professional, compassionate demeanor

Preferred Qualifications

• Prior experience in a walk-in or fast-paced medical/veterinary clinic

• Confident discussing preventative care, treatment recommendations, and common veterinary concerns

• Interest in growing within the veterinary field and supporting clinic goals

Compensation

Starting wage is $12/hour, with room for advancement based on experience, performance, and continuing education.

Benefits and EEO Statement

NVA/Ethos offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process.

NVA/Ethos is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. We will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with applicable regulations.

To Apply:
Please send your request for an application, along with your resume to info@eastviewvetclinic.com or stop by Eastview Veterinary Clinic in person—we’d love to meet you!