What are the responsibilities and job description for the Customer Service Representative position at MARMON HOLDINGS?
McKenzie Valve & Machining
As a part of the global industrial organization Marmon Holdings—which is backed by Berkshire Hathaway— you'll be doing things that matter, leading at every level, and winning a better way. We're committed to making a positive impact on the world, providing you with diverse learning and working opportunities, and fostering a culture where everyone's empowered to be their best.
Company Overview
McKenzie Valve and Machining LLC, a Marmon Group and Berkshire Hathaway company, is a leading manufacturer dedicated to delivering high-quality parts with competitive pricing and reliable lead times. As our business continues to grow, we are seeking a skilled and motivated Customer Service Representative to join our team in McKenzie, TN.
Position Summary
The Customer Service Representative serves as the primary liaison between McKenzie Valve and its customers, ensuring satisfaction while supporting internal business goals. This role requires a strong technical foundation in manufacturing or the valve train industry and involves close
Key Responsibilities
- Hands-on experience with BOM creation and maintenance
- Serve as the primary interface with key customer accounts, managing complex inquiries related to sales, delivery, and technical specifications.
- Exercise independent judgment in resolving service issues, negotiating delivery timelines, and recommending solutions that balance customer needs with internal capabilities.
- Analyze technical blueprints and specifications to validate component compatibility and ensure accurate order fulfillment.
- Collaborate with cross-functional teams (Sales, Engineering, Production) to align customer expectations with operational capacity.
- Lead continuous improvement initiatives to reduce non-shipment occurrences and enhance order accuracy.
- Maintain and interpret data on delayed shipments, identifying root causes and implementing corrective actions.
- Provide strategic input on pricing structures and delivery schedules based on market trends and customer history.
- Ensure compliance with internal quality standards and participate in Responsible Care Management System activities.
- Represent the company in customer-facing meetings and contribute to business development efforts.
Qualifications
- High school diploma required; associate or bachelor's degree preferred.
- Minimum of 3 years of customer service experience in a manufacturing or industrial setting.
- Demonstrated ability to make decisions independently and manage complex customer relationships.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
Strong communication, negotiation, and analytical skills
Excellent problem-solving and negotiation abilities
- Ability to interpret technical documents and engineering blueprints
Benefits
- 401(k) with company match
- Health, dental, vision, and life insurance
- Disability insurance
- Flexible spending account
- Paid time off and paid training
- Tuition reimbursement
- Employee assistance program and discounts
Equal Opportunity Employer McKenzie Valve and Machining LLC is an Equal Opportunity Employer (EOE).
Following receipt of a conditional offer of employment, candidates will be required to complete additional job-related screening processes as permitted or required by applicable law .
We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to , and please be sure to include the title and the location of the position for which you are applying.