What are the responsibilities and job description for the Client Care Coordinator position at NVA?
Description & Requirements
Do you have a passion for pets? Are you looking for a great company to work and grow all while being within a beautiful setting?
Augusta Valley Animal Hospital is a state-of-the-art facility. The building consists of 15,500 square foot complex that includes a boarding facility to house 55 dogs and cats.
For more information, please visit our website www.augustavalleyanimal.com
Responsibilities:
- Greet clients and their pets with warmth and enthusiasm.
- Manage incoming calls, emails, and messages, providing responsive service and support.
- Schedule appointments, handle billing inquiries, and process payments.
- Maintain the cleanliness and organization of the reception area.
- Provide information on hospital services, policies, and procedures.
- Collect and manage patient records with confidentiality and attention to detail.
Qualifications:
- Experience in customer service or client care, preferably in a veterinary or medical office setting.
- Strong communication and interpersonal skills, with an ability to make clients feel welcome and at ease.
- Proficiency in using computers and standard office software.
- Exceptional organizational skills and the ability to multitask effectively.
- A compassionate nature and a genuine love for animals.
What We Offer:
- A competitive salary with benefits, including health insurance and employee discounts.
- A friendly and supportive team environment.
- Opportunities for professional growth and development.
- A fulfilling role making a difference in the lives of pets and their owners.
Only those candidates selected for interviews will be contacted by phone and/or email.