What are the responsibilities and job description for the Customer Service Representative position at NVA General Practice?
Join our veterinary team at a newly renovated state-of-the-art facility dedicated to providing exceptional care for animals. We prioritize staff well-being and offer a supportive work environment with a focus on work/life balance. We are a five doctor practice that offers both general and urgent/emergent care. As a Customer Service Representative, you will play a crucial role in delivering top-notch care to our furry patients.
Job Description
The ABQ Petcare Hospital Customer Service Representative serves as the primary point of contact for clients, providing exceptional customer service while supporting the medical team in a fast paced veterinary clinic environment. This role is responsible for scheduling appointments, managing client communications, processing payments, and ensuring a welcoming and organized experience for both clients and their pets.
Key Responsibilities
Job Type: Full-time or part-time
Pay: The base hourly range for this position is $15.00 - $20.00. Our pay ranges are primarily determined by role, level, and location. The range provided for each job posting reflects the minimum and maximum target for the position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.
Benefits
401(k)
401(k) matching
Continuing education credits
Dental insurance
Employee discount
Flexible schedule
Health insurance
Life insurance
Paid time off
Professional development assistance
Uniform allowance
Vision insurance
Schedule
Open to full-time or part-time
Experience
Veterinary experience: 1 year (Preferred)
Job Description
The ABQ Petcare Hospital Customer Service Representative serves as the primary point of contact for clients, providing exceptional customer service while supporting the medical team in a fast paced veterinary clinic environment. This role is responsible for scheduling appointments, managing client communications, processing payments, and ensuring a welcoming and organized experience for both clients and their pets.
Key Responsibilities
- Greet clients and patients warmly in person and over the phone
- Schedule, confirm, and manage appointments efficiently
- Answer questions regarding clinic services, procedures, pricing, and policies
- Process payments, invoices, and insurance documentation accurately
- Maintain accurate client and patient records
- Triage incoming calls, e-mails, and messages
- Coordinate communication between veterinarians, technicians, and clients
- Maintain clinic aesthetics by keeping a clean, organized, and welcoming space
- Adhere to clinic policies, procedures, and confidentiality requirements
- Experience in a Veterinary Clinic or animal care setting
- Knowledge of common veterinary terminology and services
- Bilingual is a plus - not required
- Ability to sit and stand for extended periods of time
- Comfort working around animals of varying sizes and temperaments, including exotic animals
- Emotional resilience when dealing with injured, sick, or grieving pets and their owners
Job Type: Full-time or part-time
Pay: The base hourly range for this position is $15.00 - $20.00. Our pay ranges are primarily determined by role, level, and location. The range provided for each job posting reflects the minimum and maximum target for the position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.
Benefits
401(k)
401(k) matching
Continuing education credits
Dental insurance
Employee discount
Flexible schedule
Health insurance
Life insurance
Paid time off
Professional development assistance
Uniform allowance
Vision insurance
Schedule
Open to full-time or part-time
Experience
Veterinary experience: 1 year (Preferred)
Salary : $15 - $20