What are the responsibilities and job description for the Client Services Representative position at NVA General Practice?
Why Join Us?
- Collaborative Team Culture – Work with passionate veterinarians, technicians, and support staff who love mentoring and teamwork.
- Growth & Development Opportunities – Career advancement in a growing practice with ongoing training and support.
- Competitive Pay & Benefits – Full-time and part-time opportunities are available.
- Welcome clients with a warm, friendly, and professional attitude.
- Schedule appointments and manage incoming calls and emails.
- Educate clients on hospital services, preventative care, and payment options.
- Process invoices, payments, and maintain accurate medical records.
- Work closely with veterinary teams to ensure seamless patient care.
- Maintain a clean, organized, and professional reception area.
- Previous experience in customer service, veterinary, or medical fields preferred.
- Strong communication and problem-solving skills.
- Ability to multitask in a busy, team-oriented environment.
- Comfortable working around animals; enjoys puppy-kisses and kitty cuddles.
- Passion for providing outstanding client service and compassionate care.
- Paid Time Off & Paid Holidays
- Medical, Dental, & Vision Insurance
- Short/Long-Term Disability & Life Insurance
- Health Savings Account (HSA) & Flexible Spending Account (FSA)
- 401k (Available for Full-Time & Part-Time Employees)
- Employee Pet Discounts (Available for Full-Time & Part-Time Employees)
- EAP, Employee Engagement Events