What are the responsibilities and job description for the Client Services Representative position at NVA General Practice?
- Applicants must submit their resumes and fill out an application by clicking this link Apply Here
This position will begin remotely on April 27, 2026, with the expectation to transition to a full-time, in-office role.
In-Office Location:
2013 S Lamar Blvd, Austin, TX 78704
Shift
Monday–Friday
- 6:00 AM – 2:30 PM (PST)
- 8:00 AM – 4:30 PM (CST)
Job description
Our Client Service Center is on the lookout for friendly, dedicated, hardworking, punctual, and compassionate team players to join our team. The position will require an ability to work independently and with a team as a Wellness Plan Specialist.
Who We Are
National Veterinary Associates is one of the largest private owners of freestanding veterinary hospitals, pet resorts, and specialty pet hospitals in the United States, Canada, Australia, and New Zealand. Each general practice hospital, specialty hospital, and pet resort operates under its brand. With rapid annual growth through acquisition, NVA needs people with the ability and knowledge to manage the operation today, and tomorrow scale to support a much larger and complex organization. A cornerstone of the NVA culture is a servant leadership approach to our business, hospitals, pet resorts, and teams. We find people who exemplify the same servant leadership approach are best suited for NVA. We are a community dedicated to the love of animals and the people who love them.
Position Responsibilities
Provide concise, friendly service through outbound calls on behalf of multiple veterinary hospitals.
Wellness plan communications and renewals
Effective communication (written and verbal) with strong closing skills
Educate clients on animal preventive care including vaccines, lab testing, dentistry
Schedule veterinary appointments using AVImark
Review and update client, patient, and accounting software
Payment collection on outstanding debt
Ability to troubleshoot and provide solutions
Accurately complete document updates each shift
Work independently in a friendly and supportive environment
Provide excellent client service and telephone etiquette
Achieve performance goals
Coach and provide feedback to our supported sites
Other duties/projects as assigned
Qualifications
High school diploma
5 years call center/office
Quality client service
Professional work-ethic
Accurate, detailed multi-tasker
Basic math skills
Proficient with Microsoft Office and Excel
Time management and problem-solving skills
Ability to overcome objections
Adapt to changing environment
Goal-oriented and easily motivated
Must be able to work at a computer for long periods, which includes keyboard and mouse
Preferred Experience
Wellness Plans
Veterinary or healthcare
AVImark Practice Management System
Cornerstone/Idexx Petly Software
CXOne Contact System
Smartsheet
QuickBase
1-2 years of account receivable or collection experience
Windows PC applications
40 WPM
Bilingual a plus
Hours and Compensation
Full-time position with a competitive benefits package
Incentives offered
Training provided
- The base hourly range for this position is $16 - $20. Our pay ranges are primarily determined by role, level, and location. The range provided for each job posting reflects the minimum and maximum target for the position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. This position is also eligible for a periodic bonus.
- Applicants must submit their resumes and fill out an application by clicking this link Apply Here
Salary : $16 - $20