What are the responsibilities and job description for the Associate Veterinary Hospital Manager position at NVA General Practice?
Are you a collaborative, people-focused leader with a passion for supporting both teams and veterinary care? We’re looking for an Associate Veterinary Hospital Manager to join our leadership team and help drive an exceptional hospital experience for our clients, patients, and staff.
Job Summary
The Associate Veterinary Hospital Manager is a co-leader and integral member of the hospital management team. In partnership with the Hospital Manager and Managing Veterinarian, this role supports smooth and profitable operations by helping drive revenue, manage costs, and foster a culture of high-quality patient care and exceptional client service. Responsibilities include supporting the management, planning, and coordination of hospital operations while cultivating a supportive and collaborative team environment.
Qualifications
Support the Hospital Manager with Leadership & Planning
Job Summary
The Associate Veterinary Hospital Manager is a co-leader and integral member of the hospital management team. In partnership with the Hospital Manager and Managing Veterinarian, this role supports smooth and profitable operations by helping drive revenue, manage costs, and foster a culture of high-quality patient care and exceptional client service. Responsibilities include supporting the management, planning, and coordination of hospital operations while cultivating a supportive and collaborative team environment.
Qualifications
- Bachelor’s degree in business or related field preferred.
- Previous experience in a management role, including customer service responsibilities.
- Experience in a veterinary or hospital setting preferred.
- Knowledge of multi-functional operations, including budgeting and labor management.
- Strong supervisory and leadership skills with proven ability to coach, develop, and motivate staff.
Support the Hospital Manager with Leadership & Planning
- Act as a champion for change by identifying, documenting, and promoting best practices.
- Participate in planning and budget maintenance.
- Help establish practice and staff goals.
- Create hospital schedules and manage labor costs in alignment with budget.
- Oversee employee benefits programs and hospital insurance plans.
- Help develop and implement hospital policies, including DEA/Controlled Substances and OSHA compliance.
- Perform quality checks and review client files.
- Monitor computer systems and coordinate with HelpDesk to resolve technical issues.
- Partner with the Managing Veterinarian to address staffing needs, including hiring, training, reviewing, and disciplining front staff.
- Help implement performance-based incentive, rewards, and recognition programs.
- Provide day-to-day leadership, coaching, and support as part of the hospital management team.
- Demonstrate and reinforce the highest level of client service.
- Resolve client issues and escalations, ensuring follow-up and communication.
- Work side-by-side with the reception team to support client interactions.
- Help drive client visits through strategic communication and local marketing/community engagement.
- Ensure payroll is accurately processed and submitted for all hospital staff.
- Help manage accounts receivable, cash handling, and invoice audits.
- Oversee hospital inventory and collaborate with the inventory manager to control facility and administrative costs.
- Perform other duties as needed to support hospital performance.
- A bachelor’s degree in business or a related field is preferred
- 1-3 years of experience in a managerial role, including customer service experience
- Experience in a hospital, retail, or service-based industry setting in positions of increased responsibility is a plus
- Annual Bonus Opportunity
- Health Insurance Benefits
- Free Mental Health Benefit Options
- 401k with Match
- Competitive PTO Plan
- Continuing Education Stipends
- Fair Work-Life Balance