What are the responsibilities and job description for the Implementation Manager position at Nuvo?
About Nuvo
We’re Redefining the $11T B2B Commerce and Payments Market
Nuvo is bringing B2B commerce online.
While technology has reshaped consumer commerce, the business-to-business (B2B) economy — three times larger— has lagged behind.
From coffee to lumber, every product we use has been traded through a complex supply chain of suppliers, manufacturers, wholesalers, and retailers. Despite the massive scale of this market, most businesses manage their trading relationships and commerce activities using outdated methods like paper forms, PDFs, emails, faxes, phone calls, and spreadsheets, making processes slow and inefficient.
Much like how Shopify, Stripe and Square have transformed how consumer companies transact, we aim to do the same for B2B companies.
The Role
We’re hiring an Implementation & Solutions Consultant to own the technical and operational delivery of Nuvo’s onboarding experience. You will guide customers from signed contract to successful go-live by ensuring fast, smooth, and reliable implementations.
This role sits at the intersection of Sales, Customer Success, and Product. You’ll translate customer goals into actionable implementation plans, manage integrations and data workflows, and act as the technical backbone of our post-sales experience. If you love solving nuanced technical problems while building strong customer relationships, you’ll thrive here.
What You’ll Do
We’re Redefining the $11T B2B Commerce and Payments Market
Nuvo is bringing B2B commerce online.
While technology has reshaped consumer commerce, the business-to-business (B2B) economy — three times larger— has lagged behind.
From coffee to lumber, every product we use has been traded through a complex supply chain of suppliers, manufacturers, wholesalers, and retailers. Despite the massive scale of this market, most businesses manage their trading relationships and commerce activities using outdated methods like paper forms, PDFs, emails, faxes, phone calls, and spreadsheets, making processes slow and inefficient.
Much like how Shopify, Stripe and Square have transformed how consumer companies transact, we aim to do the same for B2B companies.
The Role
We’re hiring an Implementation & Solutions Consultant to own the technical and operational delivery of Nuvo’s onboarding experience. You will guide customers from signed contract to successful go-live by ensuring fast, smooth, and reliable implementations.
This role sits at the intersection of Sales, Customer Success, and Product. You’ll translate customer goals into actionable implementation plans, manage integrations and data workflows, and act as the technical backbone of our post-sales experience. If you love solving nuanced technical problems while building strong customer relationships, you’ll thrive here.
What You’ll Do
- Lead customers through Nuvo’s onboarding process from kickoff to go-live, including setup, data mapping, integrations, and configuration.
- Run technical discovery sessions to understand customer requirements, data sources, workflows, and timelines.
- Build tailored implementation plans in partnership with CSMs, defining success metrics and key milestones.
- Troubleshoot onboarding issues, guide customers through API usage and ERP integrations, and escalate blockers to Engineering when needed.
- Create reusable implementation tools, templates, checklists, and documentation to streamline delivery.
- Develop best-practice recommendations for how customers should integrate and operationalize Nuvo within their systems.
- Partner with Sales and Product to scope custom requirements, ensuring a smooth and accurate handoff post-sale.
- Provide technical enablement for CSMs and support them on complex post-onboarding inquiries.
- Identify recurring onboarding friction points and propose scalable solutions to reduce time-to-value.
- Influence Nuvo’s roadmap by sharing customer insights, integration patterns, and product improvement opportunities.
- 3–7 years in post-sales technical roles such as Implementation Manager, Solutions Consultant, or Onboarding Specialist.
- Strong familiarity with API-based integrations, data mapping concepts, and system configuration.
- Comfortable leading technical discussions with both technical and non-technical stakeholders.
- A natural project manager. Organized, detail-oriented, and able to juggle multiple customer timelines without losing track.
- A clear, empathetic communicator who builds confidence with customers and teammates.
- Thrives in a fast-paced, high-volume environment where customer impact is the priority.
- Make an immediate impact on a mission-critical part of the customer lifecycle.
- Work directly with founders, product leaders, and our most strategic customers.
- Shape processes and best practices at a fast-growing, high-ownership startup.
- Competitive compensation, equity, and benefits.
- A culture that values transparency, accountability, and thoughtful execution.
- Competitive base salary, performance-based bonus, and generous equity
- Generous medical, dental, and vision benefits
- 401K plan enrollment
- Flexible time-off policy
- Catered lunch every day
- Paid parental leave
Salary : $11