What are the responsibilities and job description for the Key Account Manager (Enterprise CSR) position at Nuve?
The ideal candidate is a passionate, self-motivated, and detail-oriented team player who is committed to the success of our customers. You will focus on growing and developing existing clients, as well as generating new business by identifying, implementing and executing new strategies.
Location: [Tustin]
Compensation: $65,000 base commission/bonus
About Nuve:
Nuve is the first technology platform built specifically to help home service professionals retain customers, increase revenue, and significantly reduce marketing spend. We’re redefining how contractors grow—and we’re just getting started.
The Opportunity:
We’re looking for a highly organized, self-starting Key Account Manager to own and grow our enterprise, multi-location, and franchise accounts ($10M–$20M ). If you thrive in a fast-paced startup environment, enjoy building relationships, and know how to keep multiple moving pieces aligned—this role is for you.
You’ll play a critical role in driving adoption, engagement, and expansion across our largest accounts, while working closely with the Head of Partnerships to unlock new growth opportunities.
What We’re Looking For:
- Self-starter with a strong sense of ownership
- Highly organized and detail-oriented
- Strong interpersonal and communication skills
- Ability to manage multiple accounts and stakeholders at once
- Comfortable operating in a startup environment
- Sales and/or customer service background preferred (not required)
What You’ll Do:
- Own day-to-day account management and client engagement
- Lead onboarding for new enterprise and referral-generated accounts
- Troubleshoot product or service issues and coordinate resolutions
- Partner with the Head of Partnerships on enterprise growth initiatives
- Identify expansion opportunities and drive referrals
- Build and maintain relationships across multiple locations and decision-makers
- Travel for high-value accounts as needed (potential after 6 months)
Responsibilities
- Operate as the primary point of contact for key account stakeholders
- Develop a trusted advisory relationship with accounts, customer stakeholders and internal partners
- Prepare and guarantee monthly, quarterly and annual sales forecasts
Growth Path:
- Transition into a full-cycle, referral-driven Account Executive role
- Own a full book of business or multiple enterprise branches
- Take on upsell, expansion, and revenue ownership responsibilities
Qualifications
- Bachelor's degree or equivalent experience in Business
- 2 years' of relevant work experience
- Fluency in Microsoft Office suite (Outlook, Excel, Word, PowerPoint, etc.)
- Excellent written and verbal communication skills
Applicant Instructions
Please send a copy of your resume to Jewel Hapenney: Jewelh@nuvehome.com