What are the responsibilities and job description for the Guest Services Representative position at Nuvance Health and Careers?
Description
Summary:
The Guest Services Representative exemplifies standards of hospitality and service to our internal and external customers. Greets and directs visitors and their families to their destination, and is a resource for information and guidance. The Guest Services Representative works to create a helpful, positive first impression of the organization, and to maintain an appropriate environment. Always provides exceptional customer service with every interaction. Performs clerical duties as assigned.
Responsibilities:
1. Greets all guests entering lobby with a sincere greeting, exhibiting proper guest relations skills and a positive approachable attitude with every interaction.
2. Provides accurate and timely information and directions.
3. Proactively assists guests with obtaining a wheelchair, provides general assistance, or accompanies them to their destination as appropriate.
4. Takes the initiative to maintain a safe an attractive environment within the facility and immediate property.
5. Provides information/support to families of surgery patients.
6. Notifies Security of any suspicious person or behavior, accident or circumstances that may cause damage or injury.
7. Ensures department logs are up to date and accurate.
8. Establishes and maintains efficient working relationships with supervisor, coworkers and the customers.
9. Capable of multi-tasking and working in an environment where interruptions cannot be controlled.
10. Maintain and Model Nuvance Health Values.
11. Demonstrates regular, reliable and predictable attendance.
12. Performs other duties as required.
High School Diploma or equivalent is required
- Minimum six months customer service.
- Ability to communicate in Spanish is a plus.
Education: HS GRAD/EQUIVALENT
Working Conditions:
Manual: significant manual skills/motor coord & finger dexterity
Occupational: Little or no potential for occupational risk
Physical Effort: Sedentary/light effort. May exert up to 10 lbs. force
Physical Environment: Generally pleasant working conditions
Company: Vassar Brothers Medical Center
Org Unit: 1839
Department: Info Desk
Exempt: No
Salary Range: $17.00 - $20.00 Hourly
Salary : $17 - $20