Nuuly Business Systems Analyst

Role Summary

Nuuly is seeking a Business Systems Analyst who will join Nuuly's Product & Technology organization supporting the Platform Engineering team's delivery of cloud infrastructure, CI/CD enablement, and platform engineering solutions. The BSA will partner closely with Engineering leadership to understand technical needs and priorities from internal development teams, manage the team's portfolio and roadmap, and facilitate delivery within an agile delivery process. This is a multi-disciplinary role that spans technical program management, scrum delivery leadership, and infrastructure project coordination for a team of 8 engineers consisting of DevOps engineers, Platform Engineers, and Site Reliability Engineers.  

Role Responsibilities

• Manage intake, prioritization, and roadmap planning for all Platform team initiatives based on infrastructure requests from internal engineering teams
• Facilitate the collection, documentation and review of functional/business requirements with engineering leadership and key stakeholders
• Lead and manage processes to define technical solutions, refine user stories, plan deliveries, manage daily standups with engineering resources and lead retrospective activities
• Develop and maintain quarterly roadmaps, capacity plans, and resource allocation strategies to balance competing infrastructure demands
• Partner with engineering to break down complex infrastructure initiatives into executable technical tasks with clear milestones and success metrics
• Identify cross-team dependencies, resource constraints, and technical risks, proactively resolving program-level challenges and escalating critical blockers
• Maintain centralized visibility into ongoing Platform Engineering initiatives, providing transparency to stakeholders and engineering leadership
• Create and maintain backlog of user stories for infrastructure projects including cloud resources, CI/CD pipelines, and platform tooling improvements
• Facilitate communication and alignment across multiple engineering teams relying on Platform services.

Role Qualifications

• 5-7 years of experience in technical project management or technical program management roles supporting DevOps, platform engineering, or infrastructure teams in complex technical environments
• Proven track record managing technical programs involving senior engineers and cross-functional stakeholders
• Experience with Agile/Scrum methodologies in technical settings working with engineering delivery teams
• Experience managing competing priorities and capacity constraints across multiple internal stakeholders
• Experience managing project portfolios and roadmaps for technical teams

Job Skills

• Ability to write detailed user stories or tasks to translate infrastructure and platform requirements into executable work for an engineering delivery team
• Expert knowledge of JIRA, Monday.com, Confluence or related software in support of technical program delivery
• Experience leading technical delivery teams in an Agile Scrum environment 
• Ability to read and understand technical documentation, architecture diagrams, and infrastructure code
• Ability to query databases using SQL, read and understand JSON and YAML, interact with APIs in tools such as Postman or curl
• Working knowledge of DevOps practices including CI/CD pipelines, Infrastructure as Code (Terraform), containerization, and observability.

• Practical experience using Large Language Models (ChatGPT, Claude, etc.) for work tasks
• Understanding of prompt engineering and how to provide effective context to AI tools
• Familiarity with structured AI guidance methods (system prompts, rules files, agent configurations)
• Knowledge of AI tool integration concepts (MCP, connectors, agentic workflows)
• Ability to identify opportunities where AI can drive efficiency improvements

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The Perks

URBN offers comprehensive Perks & Benefits to employees. Availability and eligibility to specific benefits may be subject to your location and employment status. Benefits include medical, dental, vision, PTO, generous employee discounts, retirement savings and much more! For additional information visit www.urbn.com/work-with-us/benefits

EEO Statement

URBN celebrates diversity and is committed to creating an inclusive environment for all employees. We are proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, sex (including gender, pregnancy, sexual orientation, and gender identity or expression), religion, creed, age, physical or mental disability, national origin or ancestry, ethnicity, citizenship, service in the uniformed services, genetic information, or any other protected characteristic as established by law. We believe strongly in fostering a safe, fair and respectful work environment. To ensure compliance with our non-discrimination and anti-harassment policies, we offer anti-harassment training to managers and employees.