What are the responsibilities and job description for the CLIENT SUCCESS ADMINISTRATOR position at NutraStar Inc.?
As a Client Success Administrator your main responsibility is to communicate with the Sales team and customers about Finished Product Worksheet, (FPWs), product status, and manage workflow of orders through each department internally.
Schedule: Mon - Thurs. 8:30 a.m. - 5:30 p.m., Friday 8:00 a.m. - 2:00 p.m.
Responsibilities:
Enter new orders received from customers.
Send email confirmations when order has been entered in the system.
Upon receiving purchase order, review Finished Product Worksheet (FPW) on file or work with Sales to create a new FPW.
Provide status updates to customers on open orders weekly.
Become a liaison for the customer within our company between sales to shipment.
Work with accounting to ensure all customer needs are achieved and met.
Managing backorders with sales reps cancel or remain open.
Work with Finance to ensure customers on credit terms are up-to-date.
Validate inventory for each shipment and relay final yield amounts to the customer(s).
Frequent e-mail and phone communication with our customers and sales reps.
Document and request samples as per Bill of Materials (BOM) and clients direction.
Process sample shipments as requested by sales rep.
Keep track of all returns and communicate with Sales and Client Success Manager of any returns.
Monitor and analyze customer PO by product frequency to ensure re-orders and timing is met.
Enhance department and organization's reputation by accepting ownership for accomplishing new and different requests, exploring opportunities to add value to job accomplishments.
Responsible for keeping current clients satisfied and delivering exceptional customer service on a day-to-day basis.
Ensure the timely and successful delivery of our solutions according to customer needs and objectives.
Ensure labels are ordered on time internally with our supplier or externally with customers.
Submission of customer complaints, customer request and quoting request.
Work closely with Logistics and Planning on priorities or updates on accounts and timelines are met.
Cross-train with team to provide coverage as needed.
Work closely with Sales to provide updates on customer accounts daily.
What You Bring:
Quick learner with excellent verbal and written communication skills
Experience with navigating customer orders through internal departments
A persistent, creative, and friendly personality
Technically savvy Organizational and time management skills, problem solving, team player and attention to detail.
Bilingual in Spanish is a plus but not required.