What are the responsibilities and job description for the ServiceNow Assist Sr. Developer position at NuStar Technologies?
Must Have Technical/Functional Skills
Discretionary Annual Incentive.
Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
Family Support: Maternal & Parental Leaves.
Insurance Options: Auto & Home Insurance, Identity Theft Protection.
Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.
Time Off: Vacation, Time Off, Sick Leave & Holidays.
Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.
Salary Range: $80,000 - $140,000 a year
- Knowledge of ServiceNow AI (Predictive & Task Intelligence) and Now Assist. Should have clear understanding of all the ServiceNow GenAI and Agentic AI skills and their applicability in ServiceNow modules like ITSM, HRSD.
- Extensive experience with ServiceNow platform, specifically with ITSM, Knowledge Management, Virtual Agent
- Prior experience in at least one design, architect and implementation of ServiceNow Now Assist (Out of the box configurations and customizations)
- Prior 1-2 years of experience in implementation of various Predictive Intelligence features within Service Now
- Prior experience in MLOps, ML engineering, Prompt Engineering, RAG, and Data Science, with a proven track record of developing and maintaining Gen AI, Agentic AI solutions.
- Experience with ServiceNow client and server-side JavaScript and the ServiceNow APIs
- Experience and expert understanding of key ServiceNow modules and concepts like ITSM, Knowledge Management, Data Models, etc.
- Advanced analytical and problem-solving experience, ability to multi-task and effectively manage priorities.
- Developing solutions on ServiceNow platform using an Architecture first principle
- Working with Business Analysts on technical stories, ensuring timely delivery during Sprint cycles
- Strong understanding of ITIL and Service Management frameworks (Incident, Problem, Change, Knowledge Management, etc.)
- Develop GenAI, AI Agent use cases using ServiceNow Now Assist
- Collaborate with stakeholders to gather and analyze business requirements, translating them into functional and technical specifications.
- Develop comprehensive GenAI solutions tailored to customer business needs, ensuring alignment with IT strategy and industry best practices.
- Design and implement integration between ServiceNow Now Assist and other IT systems/platforms ensuring seamless data flow and process alignment.
- Customize and configure ServiceNow VA, Now Assist, ITSM to meet customer requirement.
- Experience in ServiceNow Back-End and Integrations (Integration HUB, SOAP, REST, Data Sources, Import Set, Transform maps)
- Strong working in an Agile/DevOps environment in Continuous Integration, Continuous Delivery, automated testing, Agile metrics
- Strong skills in User Interface design, Analytical, Problem solving and Quantitative skills.
- Ability to provide technical leadership and work seamlessly with customers
- Project development experience involving ServiceNow platform.
- BFSI background
- Energetic with Can Do attitude.
- Business and Consulting skills
Discretionary Annual Incentive.
Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
Family Support: Maternal & Parental Leaves.
Insurance Options: Auto & Home Insurance, Identity Theft Protection.
Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.
Time Off: Vacation, Time Off, Sick Leave & Holidays.
Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.
Salary Range: $80,000 - $140,000 a year
Salary : $80,000 - $140,000