What are the responsibilities and job description for the Front Desk Medical Assistant position at Nurse Practitioner On Call LLC?
Job Title: Front Desk Medical Assistant
Location: In-person, Baltimore, MD (NPOC Wellness & Hydration Clinic)
Schedule: Monday – Friday, 9:00 AM – 6:00 PM (1-hour lunch break)
Start Date: October 6, 2025
Compensation: $21–$24 per hour
Overview
NPOC Wellness & Hydration is seeking a professional and reliable Front Desk Medical Assistant to serve as the first point of contact for patients and visitors. This role is vital to ensuring a welcoming environment while supporting administrative and basic clinical tasks. The ideal candidate will have prior experience in a medical assistant/front desk capacity, excellent communication skills, and a strong commitment to patient care.
Responsibilities
- Greet and assist patients, visitors, and vendors in a professional and courteous manner
- Schedule, confirm, and manage patient appointments using EHR system
- Answer and route phone calls, emails, and inquiries
- Verify patient information and complete intake documentation
- Collect payments for services as directed
- Support medical staff with basic clinical tasks when needed
- Maintain cleanliness and organization of the front desk and lobby area
- Handle confidential patient information in compliance with HIPAA regulations
- Maintain inventory of supplies and work closely with the Clinic Coordinator to ensure medication, supplies, and inventory are up to date
- Monitor medication refrigerator temperature
- Perform other administrative duties as assigned by the Program Director
Requirements & Qualifications
- High School Diploma or equivalent required; Medical Assistant certification strongly preferred
- Previous experience working in a healthcare or medical front desk environment
- Strong organizational, multitasking, and communication skills
- Proficiency with scheduling systems, EMR software, and Microsoft Office Suite
- Ability to maintain professionalism in a fast-paced environment
- Knowledge of HIPAA compliance and medical terminology preferred
Benefits (after 90 days of full-time employment)
- Medical, Dental, and Vision Insurance
- Paid Time Off (40 hours annually)
- Sick Leave
- 401(k) with 3% company match (after 1 year)
Reports To: Program Director (Dr. Jessereena David Kumar)
Salary : $21 - $24