What are the responsibilities and job description for the Solutions Specialist position at Numerator?
We’re reinventing the market research industry. Let’s reinvent it together.
At Numerator, we believe tomorrow’s success starts with today’s market intelligence. We empower the world’s leading brands and retailers with unmatched insights into consumer behavior and the influencers that drive it.
The salary range for this role is $45,000 - $55,000/year Bonus
Numerator is a services-enabled tech and data firm that brings together omnichannel marketing, merchandising and sales data to help brands understand what people buy and why. As a Solutions Specialist, you will be responsible for supporting inbound communication from clients around the subscription and services they subscribe to. Solution Specialists deliver a best in class customer service experience utilizing their deep knowledge of Numerator’s data sets coupled with effective questioning and listening skills. You will grow the skills required to become a trusted advisor to our clients, from suggesting better methodologies to address their research objectives to delivering insights from our data in a meaningful, actionable way. This role requires excellent customer service support and a professional and empathetic attitude.
How You'll Spend Your Time
At Numerator, we believe tomorrow’s success starts with today’s market intelligence. We empower the world’s leading brands and retailers with unmatched insights into consumer behavior and the influencers that drive it.
The salary range for this role is $45,000 - $55,000/year Bonus
Numerator is a services-enabled tech and data firm that brings together omnichannel marketing, merchandising and sales data to help brands understand what people buy and why. As a Solutions Specialist, you will be responsible for supporting inbound communication from clients around the subscription and services they subscribe to. Solution Specialists deliver a best in class customer service experience utilizing their deep knowledge of Numerator’s data sets coupled with effective questioning and listening skills. You will grow the skills required to become a trusted advisor to our clients, from suggesting better methodologies to address their research objectives to delivering insights from our data in a meaningful, actionable way. This role requires excellent customer service support and a professional and empathetic attitude.
How You'll Spend Your Time
- Guide client users on Numerator's web based platforms to navigate the system, interpret results and design reports to answer business questions while maintaining a professional and empathetic attitude.
- Providing prompt and thorough response to client inquiries.
- Utilize designated support solutions/software in order to manage and document customer interactions.
- Connect client business needs to Numerator solutions in order to support client retention and growth.
- Develop a deep understanding of Numerator data, solutions and services including key differentiators.
- Educate clients on data methodology, site navigation and report outputs.
- Ensure customer satisfaction and provide professional customer support.
- Facilitate resolution of issues with respective internal teams through designated internal systems.
- Support and communicate with clients on operational and analytical elements of survey projects (e.g., questionnaire feedback, sample selection criteria and quota design, quality checks, methodological design, etc.)
- Should be well-versed in both Numerator Insights & Survey offerings and capabilities as well as broad awareness of the full suite of Numerator data sources to ensure content addresses client objectives
- Bachelor’s Degree or equivalent with a passion for marketing
- Proficient in Excel and PowerPoint (or equivalent).
- Prefer experience with large data sets a plus.
- Self-confidence coupled with strong presentation skills.
- Strong communication skills, adept at multitasking and task prioritization
- Experience with quantitative research is a plus
- Experience working with large data sets to build a story a plus.
- Experience in Consumer Goods, Retail or Market Research Industry is a plus.
- An inclusive and collaborative company culture
- An opportunity to have an impact on our growing teams and organization
- Ownership of platforms and environments with industry leading product
- Market competitive total compensation package
- Volunteer time off and charitable donation matching
- Strong support for career growth, including mentorship programs, leadership training, access to employee resources groups
- Regular hackathons to build your own projects and work with people across the entire company
- Great benefits package including medical/vision/dental insurance, unlimited PTO, and 401k plus matching.
Salary : $45,000 - $55,000
