Technical Project Manager

Job Summary

The Technical Project Manager is responsible for managing the successful implementation and operationalization of cybersecurity services projects. This role applies advanced project management skills, technical knowledge, and communication practices to ensure onboarding initiatives are delivered on time, within scope, and with a high level of client satisfaction. They also focus on service delivery excellence to create additional value in the services we provide. The Technical Project Manager works cross-functionally with internal stakeholders and directly with clients to manage project timelines, coordinate meetings, and support successful project outcomes.

Reports to

Delivery Excellence Leader

Direct Reports

This role has no direct reports.

Principal Responsibilities

• Live by the NuHarbor corporate values: Help Clients Win, Always Improve, Protect the House
• Serve as the primary point of contact for clients throughout the lifecycle of Microsoft service projects, maintaining strong client relationships and delivering high-quality communication and support.
• Plan and manage Microsoft solution onboarding, configuration, and operational implementation of service projects, including Microsoft Purview, Entra ID, and SharePoint
• Develop, maintain, and communicate detailed project plans, timelines, and documentation including contact lists, status updates, and post-project summaries.
• Develop a comprehensive operational handoff plan for client's post-implementation, including key ownership roles, workflows, and success metrics for long-term service maintenance
• Organize and lead internal and client-facing meetings, coordinate agendas, track action items, and manage follow-ups.
• Prioritize and manage multiple projects and competing deadlines with strong attention to detail and organizational skills.
• Proactively identify and address project risks or issues, propose mitigation plans, and escalate when necessary.
• Use critical thinking and problem-solving skills to remove project blockers, resolve issues, and drive project success.
• Maintain and support NuHarbor's project management processes, tools, and reporting practices.
• Deliver concise, professional, and client-facing presentations and status reports to a variety of stakeholders.
• Work collaboratively across teams and departments, driving engagement and a customer-focused approach.
  
  

Minimum Qualifications

• Bachelor's degree and a minimum of 5 years of experience managing technical or IT-related projects.
• In lieu of a degree, proven success and a minimum of two (2) years' experience in IT project management or Microsoft solution delivery
• Strong verbal and written communication skills, including the ability to simplify the complex
• for different stakeholders and audiences.
• Proven track record of managing complex projects throughout the project lifecycle.
• Demonstrated strong organizational and problem-solving skills.
• Demonstrated ability to manage multiple priorities and keep complex projects on schedule.
• Demonstrated experience as a team player with a willingness to adapt to different client
• demands on a daily basis.
• Proficient in Microsoft Office Suite and project management tools
• Must be a citizen of the United States.
• This job is open to current contractors for conversion to full-time employment.
  

Preferred Qualifications

• PMP, Agile, or other project management certification
• Background in cybersecurity or enterprise IT services
• Experience working within a consulting or managed services organization
• Team player mindset with adaptability to take on varied responsibilities as needed
  
  

Work Location

• Burlington, VT | Atlanta, GA | Chicago, IL | Remote
  
  

Travel

• Occasional business travel for client engagements, training, and professional conferences.