Parts & Warranty Specialist

COME GROW WITH US

nuCamp’s commitment to “build the exceptional” extends beyond our teardrop trailers. We are committed to building an exceptional team of professionals who take pride in their work and genuinely care about each other. If you meet that description and are looking for a positive work environment where team members are valued and treated as part of the family, nuCamp may be the opportunity you are looking for.

nuCamp is hiring for a Parts and Warranty Specialist. If you have experience in Customer Experience, please send your resume for consideration.

Summary: The Parts and Warranty Specialist is responsible for coordinating the procurement of necessary parts, verifying received shipments, and overseeing the timely dispatch of parts to customers.

Essential Duties and Responsibilities:

• Works with the Warranty Manager to maintain a master list of parts regularly needed, forecast parts needs, and establish optimal inventory levels.
• Works with dealers and customers to find and purchase the correct parts.
• Coordinates special orders as needed.
• Works with the Purchasing Team to order parts, get pricing information, and confirm delivery schedules for orders.
• Responsible for incoming phone calls directed to the parts or warranty extensions and return all voicemails the same day they are received, except those left after hours.
• Work with the Purchasing Team to identify substitute parts of equivalent quality and cost, if needed.
• Builds and maintains positive working relationships with internal and external customers.
• Creates or maintains a consistent process for monitoring parts inventory levels and replenishing stock before it becomes depleted, keeping delivery lead times in mind.
• Responsible for learning nuCamp’s parts and parts inventory procedures.
• Maintains thorough records of all parts inventory transactions and customer communications, including tracking orders and ensuring records are accurate, up-to-date, and accessible.
• Participates in problem-solving teams and offers suggestions for continuous improvement.
• Stays current on parts inventory changes due to new product introduction or model year changes.
• Receives and reviews warranty claims submitted by customers or dealers.
• Validates warranty coverage and assesses claim eligibility.
• Coordinates with relevant departments to authorize and process warranty replacements or repairs.
• Maintains detailed records of warranty claims, resolutions, and associated costs.
• Discusses the warranty claim and expectations with customers and dealers.
• Processes pre-authorizations for warranty claims.
• Ensures claims adhere to the company’s policies and guidelines
• Provides exceptional customer service.

Education and/or Experience:

• High School Diploma or GED preferred.
• Two years experience in customer service or purchasing-related role preferred.
• Equivalent combination of education and experience.

Other Skills and Abilities:

• Willing to develop and maintain a working knowledge of nuCamp products, parts, and components.
• Working knowledge of Microsoft Office Suite – Outlook, Excel, and Word.
• Willing to learn and maintain a working knowledge of the NetSuite ERP system.
• Excellent communication skills, written and verbal.
• Ability to prioritize tasks based on department needs.
• Strong customer relations skills
• Demonstrated ability to apply sound reasoning and judgment to address problems and offer suggestions for continuous improvements.
• Self-directed, detail-oriented, and organized.
• Able to work under pressure and manage stress in a constructive way.
• Team-oriented, collaborative, and professional.

In addition to competitive wages, nuCamp offers a generous benefits package, including medical, dental, and vision insurance, paid holidays, paid vacation, as well as a 401k plan with company match.

Please apply TODAY!

nuCamp is an equal-opportunity employer.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Opportunities for advancement
• Paid time off
• Prescription drug insurance
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• No nights

Work Location: In person