What are the responsibilities and job description for the Help Desk Specialist position at NuAxis Innovations?
We are a federal IT company on a mission to make customer experience (CX) the center of every government solution.
Technology is our Passion. People are our Purpose.
We know tech, but we love people. NuAxis is home to thinkers and feelers; engineers and artists. We work hard and support each other along the way. Teamwork is more than just a buzzword for us, it’s a state of mind.
We believe happy employees do amazing work, so join our team NOW. We are seeking a Help Desk Specialist to support enterprise users with a strong focus on end-user productivity tools and collaboration platforms.
Key Responsibilities
Provide desktop and application support for enterprise users
Troubleshoot Microsoft 365, Google Workspace, and browser-based tools
Manage AD accounts and permissions
Support laptop/desktop imaging, reimaging, and deployments
Diagnose LAN/WAN connectivity issues
Provide printer and peripheral support
Support mobile devices (iOS/Android) and MDM enrollment
Maintain documentation and knowledge base
Required Qualifications
2 years of Help Desk / IT Support experience
Strong knowledge of Microsoft 365 and Windows environments
Experience with remote support tools and ticketing systems
Preferred
Experience in enterprise/government environments
ITIL certification
Does this opportunity sound like a fit for you? If so, join our talent community and click to apply now!!
Our Profile:
We are an IT company with a unique mission—to make people the center of every federal IT solution. Our technologists have always gone the extra mile to help our federal clients succeed. And over the years, we saw a growing disconnect in how federal IT initiatives were built and managed. Time after time, programs failed because the focus was on the tools and products and not the people using them. Learn More.
NuAxis is an Equal Opportunity Employer. Employment is contingent upon successful completion of a background investigation. Learn More about our Benefits and Culture!
#NAI #DICE