What are the responsibilities and job description for the Help Desk Specialist position at NuAxis Innovations?
We are a federal IT company on a mission to make customer experience (CX) the center of every government solution.
Technology is our Passion. People are our Purpose.
We know tech, but we love people. NuAxis is home to thinkers and feelers; engineers and artists. We work hard and support each other along the way. Teamwork is more than just a buzzword for us, it’s a state of mind.
We believe happy employees do amazing work, so join our team NOW. We are seeking a Help Desk Specialist to support enterprise IT operations in a federal environment. This role requires strong troubleshooting skills, responsiveness, and adherence to SLA-driven support models.
Key Responsibilities
Provide Tier 1 IT support to end users and system administrators
Troubleshoot desktop, application, and network issues
Manage Active Directory (accounts, permissions, group policies)
Support Microsoft 365 and enterprise applications
Provide mobile device support (iOS/Android, MDM)
Perform device imaging, deployment, and lifecycle management
Support VPN, remote access, and hybrid work environments
Maintain ticketing system records and meet SLA targets
Assist with IT asset inventory and logistics
Required Qualifications
Associate’s degree (Bachelor’s preferred)
2 years of Help Desk / Desktop Support experience in enterprise IT
Strong knowledge of Windows 10/11 and Microsoft 365
Experience with ticketing systems and remote support tools
Preferred
ITIL Foundation
Experience supporting federal/government environments
Familiarity with security frameworks (basic awareness of NIST standards)
Does this opportunity sound like a fit for you? If so, join our talent community and click to apply now!!
Our Profile:
We are an IT company with a unique mission—to make people the center of every federal IT solution. Our technologists have always gone the extra mile to help our federal clients succeed. And over the years, we saw a growing disconnect in how federal IT initiatives were built and managed. Time after time, programs failed because the focus was on the tools and products and not the people using them. Learn More.
NuAxis is an Equal Opportunity Employer. Employment is contingent upon successful completion of a background investigation. Learn More about our Benefits and Culture!
#NAI #DICE