What are the responsibilities and job description for the Help Desk Support Technician position at NuAxis Innovations?
We are a federal IT company on a mission to make customer experience (CX) the center of every government solution.
Technology is our Passion. People are our Purpose.
We know tech, but we love people. NuAxis is home to thinkers and feelers; engineers and artists. We work hard and support each other along the way. Teamwork is more than just a buzzword for us, it’s a state of mind.
We believe happy employees do amazing work, so join our team NOW. We are currently seeking a Help Desk Support Technician for a Full-Time position.
Overview
NuAxis Innovations is seeking a Help Desk Support Technician to provide frontline IT support in a fast-paced environment supporting mission-critical operations.
Key Responsibilities
Deliver Tier 1 support for desktops, laptops, and peripherals
Troubleshoot hardware/software issues and coordinate repairs
Support network connectivity, VPN, and remote access tools
Perform system imaging and OS deployment (Windows 10/11)
Manage incidents through ticketing systems
Support antivirus/security protocols and endpoint protection
Provide user training and guidance
Required Qualifications
1–3 years of technical support experience
CompTIA A or equivalent
Knowledge of networking fundamentals (TCP/IP, DNS, DHCP)
Preferred
Experience supporting government clients
Knowledge of endpoint security tools
Does this opportunity sound like a fit for you? If so, join our talent community and click to apply now!!
Our Profile:
We are an IT company with a unique mission—to make people the center of every federal IT solution. Our technologists have always gone the extra mile to help our federal clients succeed. And over the years, we saw a growing disconnect in how federal IT initiatives were built and managed. Time after time, programs failed because the focus was on the tools and products and not the people using them. Learn More.
NuAxis is an Equal Opportunity Employer. Employment is contingent upon successful completion of a background investigation. Learn More about our Benefits and Culture!