Senior IT Operations Manager

NTT DATA is a team of more than 190,000 diverse professionals, operating in more than 50 countries throughout the world. The sectors where we have activities include: telecommunications, finance, industry, utilities, energy, public administration and health.

Our mission? Offer technological solutions, business, strategy, development and maintenance of applications, while being a benchmark in consulting. All thanks to the collaboration between teams, the human quality of our people and the fact that we do not conform to what is established, we always seek innovation that brings us closer to the future.

Our essence has led us to the forefront of technology, breaking paradigms and providing solutions that truly respond to the needs of each client. Our talent has led us to be one of the top 6 technology companies in the world.

Because #Greattech, needs #GreatPeople, like you

NTT DATA is looking for high-achieving team players that are quickly adaptable to new challenges and entrepreneurial ventures. We are looking for a Senior IT Operations Manager to work onsite in Los Angeles, CA with our global client.

Responsibilities:

• Coordinate the daily operations and activities of the North American IT team.
• Act as a key operational liaison between North America and the global IT leadership team.
• Ensure alignment between regional operations and global IT standards, priorities, and processes.
• Support operational visibility through reporting, follow-up, and execution tracking.
• Facilitate communication and collaboration across distributed international IT teams.
• Assist with prioritization, escalation coordination, incident follow-up, and operational planning.
• Help maintain operational stability and service quality across the North American region.
• Identify operational risks, process gaps, and improvement opportunities.
• Coordinate with infrastructure, applications, security, support, and external vendors as needed.
• Contribute to the standardization and scalability of operational IT practices across the organization.

Requirements:

• 8 years of experience in IT operations, infrastructure, service delivery, or technical operations environments.
• Experience coordinating distributed or international teams.
• Strong understanding of enterprise IT operations and support processes.
• Proven ability to manage multiple operational priorities in fast-paced environments.
• Experience working with senior leadership and cross-functional stakeholders.
• Strong organizational, communication, and follow-up skills.
• Hands-on and pragmatic approach with strong operational discipline.
• Ability to influence and coordinate without relying heavily on hierarchy.
• Adaptability and comfort operating in evolving organizational environments.

Nice-to-Have:

• Experience in multinational or globally distributed organizations.
• Experience supporting hybrid infrastructure and cloud environments.
• Exposure to operational governance, process standardization, or transformation initiatives.
• Experience managing third-party vendors and service providers.
• Previous interim, consulting, or transformation experience is a plus.

Why NTT DATA?   

Empowerment and rewards are the cornerstone of our career development model. We are a young, fast-growing company, with a highly innovative and entrepreneurial spirit, because of this professional experience and growth will be unmatched. Our talent and positive attitude allows us to transform our goals into achievements, and projects into realities.

NTT DATA is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. NTT DATA is an Equal Opportunity Employer Male/Female/Disabled/Veteran and a VEVRAA Federal Contractor.