What are the responsibilities and job description for the Enterprise Agreement and Software Renewals Specialist position at NTT DATA?
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Your day at NTT DATA
The Enterprise Agreement and Software Renewals Specialist is responsible for managing the end-to-end lifecycle of enterprise software agreements, including renewals, migrations to Enterprise Agreements (EAs), and adoption strategies. This role focuses on driving customer retention, recurring revenue growth, and maximizing lifecycle rebates by ensuring timely renewals, identifying EA opportunities, and collaborating with global internal teams and OEM partners to deliver seamless execution and customer success.
To thrive in this role, you need to have:
Key Responsibilities:
Opportunity Identification & Qualification
Use tools and datasets (e.g., Cisco PXP, Cisco Commerce Workspace, SAP) to identify EA migration opportunities.
Review opportunities with sales stakeholders and track decisions in Salesforce (SFDC).
Qualify opportunities by obtaining client documentation and developing high-level sales strategies, including upsell/cross-sell opportunities.
Renewals Management
Manage a portfolio of existing customer contracts and subscriptions, tracking renewal dates and terms.
Proactively engage customers ahead of renewal deadlines to discuss options, usage, and value delivered.
Prepare renewal quotes and negotiate terms including pricing, entitlements, and service levels
Proposal Development & Deal Support
Create EA proposals including pricing, TCO analysis, and pitch decks.
Manage deal registration and ensure SFDC updates.
Partner with global internal teams and OEM partners to align strategy and support for deal closure.
Lifecycle Adoption & Reporting
Drive client onboarding and adoption processes and monitor progress via NTT DATA and Vendor platforms.
Track lifecycle milestones and escalate gaps or delays to stakeholders.
Report on lifecycle rebate performance and incorporate lifecycle metrics into renewal strategies.
Skills, Experience, and Education:
Technical Knowledge:
Expertise in OEM partner software portfolios and EA models.
Familiarity with subscription-based offerings and ROI/TCO analysis.
Sales & Business Acumen:
Strong negotiation and executive-level communication skills.
Experience in complex deal structuring and value-based selling.
Collaboration:
Proven ability to work effectively with global internal teams and external OEM partners across regions and functions.
Education, Tools, & Certifications:
Proficiency in Salesforce, Excel, PowerPoint.
OEM partner certifications (e.g., Cisco Sales Expert, CCNA) preferred.
Bachelor's degree or equivalent in information technology/systems or sales or a related field.
Required Experience:
8–10 years in IT solution sales or renewals; 5 years in software/subscription lifecycle management.
Strong track record of cross-functional and global collaboration.
Advanced Sales and/or Technology experience (Managed IT Services, Systems Integration, Hosting, Subscription Software Services, IT Management).
Advanced experience and success in solution-based selling, preferably related to specific domain (GTM) related software and products.
High degree of related experience in account and/or client management.
Workplace type:
Remote Working
About NTT DATA
NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D.
Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
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