What are the responsibilities and job description for the Senior Cloud Operations Systems Engineer (Windows/Linux, Multi-Cloud) position at NTT DATA North America?
Req ID: 335219
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Senior Cloud Operations Systems Engineer (Windows/Linux, Multi-Cloud) to join our team in Plano, Texas (US-TX), United States (US).
Prior to Applying, please review and comply accordingly:
Key Responsibilities
Team Leadership & Management
Lead, mentor, and develop a team of cloud Windows/Linux engineers and administrators.
Allocate resources, manage schedules, and ensure adherence to SLAs and KPIs.
Conduct regular team meetings, performance reviews, and training sessions.
Cloud Operations Management
Provide oversight for the daily operations, incident management, change management, and problem resolution across customer cloud environments.
Supervise deployment, maintenance, and optimization of cloud infrastructure following best practices and security standards.
Ensure monitoring, backup, patching, and disaster recovery configurations are properly implemented.
Conduct root cause analyses for critical incidents and drive corrective/preventive actions.
Customer/Stakeholder Engagement
Act as escalation point for customers during incidents or critical issues.
Participate in client meetings, provide technical guidance, and support cloud solution discussions.
Prepare and present operational reports, incident summaries, and optimization recommendations.
Automation & Continuous Improvement
Oversee the development and implementation of automation tools/scripts for provisioning, configuration management, monitoring, and reporting.
Identify areas for operational improvement and cost optimization.
Governance, Compliance, Security
Ensure all managed environments are operated according to organizational policies, compliance frameworks, and industry best practices.
Collaborate with security teams for vulnerability management, cloud security compliance, and incident investigation.
Requirements
Education & Certifications
Bachelor’s degree (or equivalent experience) in Computer Science, IT, Engineering, or a related field.
Certifications (Preferred):
At least have Windows/Linux certifications.
Microsoft Certified: Windows Server Hybrid Administrator Associate
Microsoft Certified: Azure Administrator Associate
Red Hat Certified System Administrator (RHCSA)
Red Hat Certified Engineer (RHCE)
ITIL Foundation Certification (a plus)
Experience
Primary: Windows
Secondary: Linux
12 years’ experience in Cloud operations/administration, with proven experience in (Windows or Linux).
7 years’ experience in a technical team lead, supervisory, or project management role.
5 years multi-cloud experience (must have hands-on in at least 2 of AWS/Azure/GCP/OCI).
Direct experience in managed services/NOC/SOC/MSP environments is a must.
Technical Skills
Deep understanding of Windows Server OS (2016, 2019, 2022): Active Directory, Group Policy, DNS, DHCP, WSUS, etc.
Strong Linux administration skills: RHEL, CentOS, Ubuntu, systemd, SELinux, cron, etc.
Scripting and automation: PowerShell (for Windows), Bash (for Linux), and tools like Ansible or Puppet.
Virtualization technologies: VMware vSphere, Hyper-V, KVM.
Patch management and OS lifecycle management.
Performance tuning and system optimization for both Windows and Linux servers.
Monitoring and logging tools: Nagios, Zabbix, Prometheus, Grafana, Windows Event Viewer, etc.
Backup and disaster recovery strategies and tools (e.g., Veeam, Bacula, Commvault).
Security hardening and compliance (e.g., CIS benchmarks, STIGs).
Networking fundamentals: TCP/IP, routing, firewalls, load balancing.
Proven leadership and people management skills.
Where required by law, NTT DATA provides a reasonable range of compensation for specific roles. The starting pay range for this role will depend on the nature of the role offered and will either be $128,000 - $146,170, or $116.86/hr if the role is hired as a temporary position. Actual compensation will depend on a number of factors, including the candidate’s relevant experience, technical skills, and other qualifications.
This position may also be eligible for incentive compensation based on individual and/or company performance. If the position offered in temporary, the position will not be eligible for incentive compensation.
This position is eligible for company benefits that will depend on the nature of the role offered. Company benefits may include medical, dental, and vision insurance, flexible spending or health savings account, life and AD&D insurance, short and long term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally-required benefits.
#INDICS
About NTT DATA
NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com
Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.
NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Senior Cloud Operations Systems Engineer (Windows/Linux, Multi-Cloud) to join our team in Plano, Texas (US-TX), United States (US).
Prior to Applying, please review and comply accordingly:
- Must be a US citizen or Green card holder to proceed with applying.
- Please know, an FBI CJIS Background check is administered every 12 months.
Key Responsibilities
Team Leadership & Management
Lead, mentor, and develop a team of cloud Windows/Linux engineers and administrators.
Allocate resources, manage schedules, and ensure adherence to SLAs and KPIs.
Conduct regular team meetings, performance reviews, and training sessions.
Cloud Operations Management
Provide oversight for the daily operations, incident management, change management, and problem resolution across customer cloud environments.
Supervise deployment, maintenance, and optimization of cloud infrastructure following best practices and security standards.
Ensure monitoring, backup, patching, and disaster recovery configurations are properly implemented.
Conduct root cause analyses for critical incidents and drive corrective/preventive actions.
Customer/Stakeholder Engagement
Act as escalation point for customers during incidents or critical issues.
Participate in client meetings, provide technical guidance, and support cloud solution discussions.
Prepare and present operational reports, incident summaries, and optimization recommendations.
Automation & Continuous Improvement
Oversee the development and implementation of automation tools/scripts for provisioning, configuration management, monitoring, and reporting.
Identify areas for operational improvement and cost optimization.
Governance, Compliance, Security
Ensure all managed environments are operated according to organizational policies, compliance frameworks, and industry best practices.
Collaborate with security teams for vulnerability management, cloud security compliance, and incident investigation.
Requirements
Education & Certifications
Bachelor’s degree (or equivalent experience) in Computer Science, IT, Engineering, or a related field.
Certifications (Preferred):
At least have Windows/Linux certifications.
Microsoft Certified: Windows Server Hybrid Administrator Associate
Microsoft Certified: Azure Administrator Associate
Red Hat Certified System Administrator (RHCSA)
Red Hat Certified Engineer (RHCE)
ITIL Foundation Certification (a plus)
Experience
Primary: Windows
Secondary: Linux
12 years’ experience in Cloud operations/administration, with proven experience in (Windows or Linux).
7 years’ experience in a technical team lead, supervisory, or project management role.
5 years multi-cloud experience (must have hands-on in at least 2 of AWS/Azure/GCP/OCI).
Direct experience in managed services/NOC/SOC/MSP environments is a must.
Technical Skills
Deep understanding of Windows Server OS (2016, 2019, 2022): Active Directory, Group Policy, DNS, DHCP, WSUS, etc.
Strong Linux administration skills: RHEL, CentOS, Ubuntu, systemd, SELinux, cron, etc.
Scripting and automation: PowerShell (for Windows), Bash (for Linux), and tools like Ansible or Puppet.
Virtualization technologies: VMware vSphere, Hyper-V, KVM.
Patch management and OS lifecycle management.
Performance tuning and system optimization for both Windows and Linux servers.
Monitoring and logging tools: Nagios, Zabbix, Prometheus, Grafana, Windows Event Viewer, etc.
Backup and disaster recovery strategies and tools (e.g., Veeam, Bacula, Commvault).
Security hardening and compliance (e.g., CIS benchmarks, STIGs).
Networking fundamentals: TCP/IP, routing, firewalls, load balancing.
Proven leadership and people management skills.
Where required by law, NTT DATA provides a reasonable range of compensation for specific roles. The starting pay range for this role will depend on the nature of the role offered and will either be $128,000 - $146,170, or $116.86/hr if the role is hired as a temporary position. Actual compensation will depend on a number of factors, including the candidate’s relevant experience, technical skills, and other qualifications.
This position may also be eligible for incentive compensation based on individual and/or company performance. If the position offered in temporary, the position will not be eligible for incentive compensation.
This position is eligible for company benefits that will depend on the nature of the role offered. Company benefits may include medical, dental, and vision insurance, flexible spending or health savings account, life and AD&D insurance, short and long term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally-required benefits.
#INDICS
About NTT DATA
NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com
Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.
NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.
Salary : $4