What are the responsibilities and job description for the IT Business Analyst - eQMS (TrackWise Digital) position at NTT DATA North America?
Company Overview:
Req ID: 366825
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a IT Business Analyst - eQMS (TrackWise Digital) to join our team in Pennsylvania, Pennsylvania (US-PA), United States (US).
Job Description:
Job Title: IT Business Analyst – eQMS (TrackWise Digital)
Project Overview
Support the implementation of TrackWise Digital (TWD) eQMS, ensuring alignment between business needs and IT solutions for quality management systems.
Role Summary
The IT Business Analyst (eQMS) serves as a key liaison between business stakeholders and IT teams, ensuring that enterprise technology solutions effectively support quality and operational objectives. This role is responsible for gathering, analyzing, and translating business requirements into functional and technical specifications, while supporting system implementation, testing, and adoption.
Key Responsibilities
- Partner with cross-functional stakeholders to gather, analyze, and document business requirements
- Translate business needs into clear functional and technical specifications for IT teams
- Facilitate workshops, stakeholder interviews, and process mapping sessions
- Identify process gaps, inefficiencies, and opportunities for improvement
- Ensure solutions are scalable, compliant, and aligned with global standards and business strategy
- Collaborate with IT teams to prioritize initiatives and manage product backlogs
- Support Agile or hybrid project delivery methodologies
- Lead and support User Acceptance Testing (UAT), including planning, execution, and validation
- Act as a liaison throughout the project lifecycle to ensure alignment and issue resolution
- Contribute to change management activities including training, documentation, and user adoption
- Drive continuous improvement through data analysis, user feedback, and performance metrics
- 5 years of strong background in Quality functions (e.g., QA, QMS, compliance)
- 5 years of experience with eQMS systems, preferably TrackWise Digital or similar platforms
- 5 years of solid understanding of IT systems and business analysis methodologies
- Excellent communication and stakeholder management skills
- Ability to work collaboratively across cross-functional and global teams
- Experience in requirements gathering, documentation, and process mapping
- Familiarity with Agile or hybrid delivery models
- Experience in regulated industries (e.g., Pharmaceuticals, Medical Devices, Life Sciences)
- Knowledge of global quality and compliance standards
- Prior experience in large-scale digital transformation or enterprise system implementation
NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com
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