What are the responsibilities and job description for the Epic Infrastructure Automation Engineer - Remote position at NTT DATA North America?
Req ID: 346847
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Epic Infrastructure Automation Engineer - Remote to join our team in Plano, Texas (US-TX), United States (US).
An Epic Infrastructure Automation Engineer typically works ensuring that the infrastructure supporting the Epic Electronic Health Record (EHR) system is robust, scalable, automated, and efficiently managed.
Automating Infrastructure Deployment and Configuration:
Responsibility: Design, develop, and maintain scripts and tools (using Ansible, PowerShell, Terraform, etc.) to automate the provisioning and configuration of servers and infrastructure that support the Epic ecosystem.
Why it matters: Automation ensures consistency, reduces human error, and speeds up infrastructure deployment across environments (production, test, training, etc.).
Virtual Machine (VM) Build and Management:
Responsibility: Build and manage virtual machines using platforms like VMware vSphere/ESXi, Hyper-V, or cloud-based virtualization technologies (e.g., Azure/AWS), ensuring they meet Epic's technical requirements.
Tasks might include: Creating gold images/templates, deploying VMs at scale, handling cloning and backups, configuring virtual networking, and lifecycle management.
Monitoring and Performance Optimization:
Responsibility: Implement and maintain infrastructure and application-level monitoring tools (e.g., Splunk, SolarWinds, Dynatrace, Nagios, vRealize Operations) to monitor Epic system performance, VM health, and infrastructure uptime.Key goals: Detect issues proactively, ensure SLAs are met, and identify performance bottlenecks.
Supporting High Availability and Disaster Recovery (HA/DR):
Responsibility: Ensure all Epic infrastructure components are redundant, resilient, and compliant with HA/DR requirements. This includes automating backup/restore processes, replication, and participating in DR drills.
Relevance: Epic is mission-critical for healthcare organizations—downtime can directly affect patient care.
Collaboration with Epic and IT Teams:
Responsibility: Work closely with Epic TS (Technical Services), clinical app teams, networking, security, and storage teams to implement infrastructure that aligns with Epic's specifications (e.g., Hyperdrive, Interconnect, Chronicles DB performance tuning).
Includes:
NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D.
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Epic Infrastructure Automation Engineer - Remote to join our team in Plano, Texas (US-TX), United States (US).
An Epic Infrastructure Automation Engineer typically works ensuring that the infrastructure supporting the Epic Electronic Health Record (EHR) system is robust, scalable, automated, and efficiently managed.
Automating Infrastructure Deployment and Configuration:
Responsibility: Design, develop, and maintain scripts and tools (using Ansible, PowerShell, Terraform, etc.) to automate the provisioning and configuration of servers and infrastructure that support the Epic ecosystem.
Why it matters: Automation ensures consistency, reduces human error, and speeds up infrastructure deployment across environments (production, test, training, etc.).
Virtual Machine (VM) Build and Management:
Responsibility: Build and manage virtual machines using platforms like VMware vSphere/ESXi, Hyper-V, or cloud-based virtualization technologies (e.g., Azure/AWS), ensuring they meet Epic's technical requirements.
Tasks might include: Creating gold images/templates, deploying VMs at scale, handling cloning and backups, configuring virtual networking, and lifecycle management.
Monitoring and Performance Optimization:
Responsibility: Implement and maintain infrastructure and application-level monitoring tools (e.g., Splunk, SolarWinds, Dynatrace, Nagios, vRealize Operations) to monitor Epic system performance, VM health, and infrastructure uptime.Key goals: Detect issues proactively, ensure SLAs are met, and identify performance bottlenecks.
Supporting High Availability and Disaster Recovery (HA/DR):
Responsibility: Ensure all Epic infrastructure components are redundant, resilient, and compliant with HA/DR requirements. This includes automating backup/restore processes, replication, and participating in DR drills.
Relevance: Epic is mission-critical for healthcare organizations—downtime can directly affect patient care.
Collaboration with Epic and IT Teams:
Responsibility: Work closely with Epic TS (Technical Services), clinical app teams, networking, security, and storage teams to implement infrastructure that aligns with Epic's specifications (e.g., Hyperdrive, Interconnect, Chronicles DB performance tuning).
Includes:
- Coordinating updates, certifications (e.g., Epic upgrade cycles), patching, and ensuring system compatibility.
- Scripting and IaC (Infrastructure as Code) practices using Python, Bash, or JSON/YAML-based tools.
- Security hardening and compliance auditing (especially for HIPAA).
- Cloud integration, if your organization is hybrid or migrating Epic infrastructure to the cloud.
NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D.