Endpoint Services Business Analyst position

Company Overview:
Req ID: 366577
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Endpoint Services Business Analyst position to join our team in Pittsburgh, Pennsylvania (US-PA), United States (US).

Job Description:
Job Title: Endpoint Services Business Analyst (Healthcare Domain)
Location: USA
Experience: 5–10 years
Job Summary
We are seeking a highly motivated Endpoint Services Business Analyst with strong experience in the healthcare domain to bridge the gap between business needs and IT endpoint solutions. The role involves analyzing, designing, and optimizing endpoint services (devices, applications, and user environments) to support clinical and business operations while ensuring compliance with healthcare regulations.
Key Responsibilities
Collaborate with healthcare stakeholders (clinical staff, operations, IT teams) to gather and document business requirements related to endpoint services.
Analyze current endpoint environments (desktops, laptops, mobile devices, virtual desktops) and recommend improvements.
Translate business requirements into functional and technical specifications for endpoint solutions.
Support implementation and optimization of endpoint management tools (e.g., Microsoft Intune, SCCM, VMware Workspace ONE).
Ensure endpoint services comply with healthcare regulations (HIPAA, GDPR, etc.).
Work closely with infrastructure, security, and application teams to ensure seamless integration.
Conduct gap analysis, impact assessments, and feasibility studies.
Facilitate UAT (User Acceptance Testing) and support deployment activities.
Develop process documentation, SOPs, and user guides.
Monitor performance metrics and recommend continuous improvements.
Support incident, problem, and change management processes.
Required Skills & Qualifications
Bachelor’s degree in Information Technology, Healthcare IT, Business Administration, or related field.
5 years of experience as a Business Analyst in IT, with focus on endpoint services.
5 years of strong experience in healthcare domain (hospitals, payers, life sciences, or healthcare IT).
3 to 5 years of good understanding of endpoint technologies:
Windows/Mac OS environments
Mobile Device Management (MDM/MAM)
Virtual Desktop Infrastructure (VDI)
3 to 5 years of experience with tools such as:
Microsoft Intune / SCCM / Endpoint Manager
ServiceNow or similar ITSM tools
Familiarity with healthcare regulations (HIPAA, GDPR, HITRUST).
Strong documentation and requirement gathering skills (BRD, FRD, user stories).
Experience working in Agile and/or Waterfall environments.
Preferred Qualifications
Experience in digital health, EHR systems (e.g., Epic, Cerner), or clinical workflows.
Knowledge of cybersecurity practices for endpoint protection.
Certifications such as:
CBAP / CCBA
ITIL Foundation
Microsoft Endpoint certifications

About NTT DATA:

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com


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