What are the responsibilities and job description for the ServiceNow Senior Platform Engineer position at NTT DATA, Inc.?
Job Description:
The Senior Platform Engineer is responsible for the reliability, performance, scalability, and technical integrity of the ServiceNow platform that underpins the Service-Aware Operating Model. This role ensures the platform can support growing demand for automation, service visibility, governed workflows, and engineering enablement without creating instability or excess operational risk. The Senior Platform Engineer focuses on the platform itself as a product, improving standards, runtime behavior, engineering discipline, and long-term sustainability.
Platform Reliability & Performance Engineering
Optimize platform performance for high-volume workflows, large data sets, and expanding automation demand.
Identify and address runtime bottlenecks, performance constraints, and supportability risks.
Establish engineering practices that improve stability under production load.
Platform Standards & Engineering Guardrails
Define and enforce technical standards for maintainable, upgrade-safe platform engineering.
Create reusable engineering patterns, review mechanisms, and design guardrails that improve consistency across teams.
Reduce customization sprawl by promoting sound platform design and architectural discipline.
Release, Delivery & Environment Engineering
Strengthen delivery practices through version control, automated testing, deployment discipline, and environment consistency.
Improve release predictability and reduce implementation risk through better engineering controls.
Partner with teams to ensure delivery practices support both speed and long-term maintainability.
Operational Resilience & Observability
Improve platform observability, health monitoring, and support readiness so issues are detected and addressed earlier.
Use operational data to identify patterns that affect platform reliability, user experience, or delivery quality.
Support resilient engineering responses to incidents, degradation, or scaling pressures.
Technical Debt & Platform Sustainability
Prioritize remediation of design choices, customizations, and legacy patterns that create long-term risk or constrain scale.
Guide teams toward implementations that improve the durability and extensibility of the platform over time.
Basic Qualifications:
Bachelor's Degree preferred
bout NTT DATA:
NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com
NTT DATA endeavors to make accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.
The Senior Platform Engineer is responsible for the reliability, performance, scalability, and technical integrity of the ServiceNow platform that underpins the Service-Aware Operating Model. This role ensures the platform can support growing demand for automation, service visibility, governed workflows, and engineering enablement without creating instability or excess operational risk. The Senior Platform Engineer focuses on the platform itself as a product, improving standards, runtime behavior, engineering discipline, and long-term sustainability.
Platform Reliability & Performance Engineering
Optimize platform performance for high-volume workflows, large data sets, and expanding automation demand.
Identify and address runtime bottlenecks, performance constraints, and supportability risks.
Establish engineering practices that improve stability under production load.
Platform Standards & Engineering Guardrails
Define and enforce technical standards for maintainable, upgrade-safe platform engineering.
Create reusable engineering patterns, review mechanisms, and design guardrails that improve consistency across teams.
Reduce customization sprawl by promoting sound platform design and architectural discipline.
Release, Delivery & Environment Engineering
Strengthen delivery practices through version control, automated testing, deployment discipline, and environment consistency.
Improve release predictability and reduce implementation risk through better engineering controls.
Partner with teams to ensure delivery practices support both speed and long-term maintainability.
Operational Resilience & Observability
Improve platform observability, health monitoring, and support readiness so issues are detected and addressed earlier.
Use operational data to identify patterns that affect platform reliability, user experience, or delivery quality.
Support resilient engineering responses to incidents, degradation, or scaling pressures.
Technical Debt & Platform Sustainability
Prioritize remediation of design choices, customizations, and legacy patterns that create long-term risk or constrain scale.
Guide teams toward implementations that improve the durability and extensibility of the platform over time.
Basic Qualifications:
- 5+ years' experience in ServiceNow platform engineering, software engineering, or technical operations roles supporting enterprise platforms.
- Strong understanding of performance optimization, engineering standards, release practices, and operational resilience.
- Hands-on experience improving maintainability, scalability, and observability in complex environments.
- Proven ability to balance delivery speed with control, supportability, and long-term platform integrity.
- Must be onsite at the client in one of the following locations: Raleigh, NC; Charlotte, NC; Wilson, NC; Richmond, VA; or Atlanta, GA
Bachelor's Degree preferred
- Experience supporting service-centric or Service-Aware operating models.
- Familiarity with platform lifecycle management, observability practices, and engineering governance.
- Background in highly regulated or high-availability environments.
- Relevant engineering or platform certifications.
bout NTT DATA:
NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com
NTT DATA endeavors to make accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.
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