What are the responsibilities and job description for the IT Asset Management Specialist position at NTT DATA Americas, Inc?
Job Details
At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees have been key factors in our company's growth and market presence. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA and for the people who work here.
For more than 25 years, NTT DATA Services have focused on impacting the core of your business operations with industry-leading outsourcing services and automation. With our industry-specific platforms, we deliver continuous value addition, and innovation that will improve your business outcomes. Outsourcing is not just a method of gaining a one-time cost advantage, but an effective strategy for gaining and maintaining competitive advantages when executed as part of an overall sourcing strategy.
NTT DATA Services currently seeks a IT Field Services Depot Technician to join our team in Fort Worth, TX
Role Responsibilities
- Asset Shipment Management:
- Oversee all incoming and outgoing shipments of client assets, which include laptops, desktops, tablets, and related accessories. Ensure that all shipments are processed accurately and efficiently.
- Depot Operations Ticket Management:
- Handle all assigned tickets related to depot operations, ensuring timely resolution and proper documentation.
- Inventory Control:
- Maintain precise asset records using the ServiceNow asset database and client-facing documentation. Regularly update records to reflect current inventory status.
- Hardware Staging:
- Prepare and stage hardware using SCCM, ensuring devices are ready for deployment and meet client specifications.
- Hardware Diagnostics and Troubleshooting:
- Diagnose and resolve end user hardware issues, delivering prompt support to maintain operational continuity.
- Dell Warranty Management:
- Initiate and manage Dell warranty calls for all hardware-related issues, ensuring assets are serviced according to warranty terms.
- Client Relationship Maintenance:
- Collaborate with the client IT Procurement team to monitor asset trends and address shortages, fostering a productive working relationship.
- Stock Recycling:
- Manage the recycling of stock following approved processes to ensure responsible asset disposition.
- Hardware and Software Deployment Testing:
- Assist in testing hardware and software deployment processes, maintaining a small onsite lab to support these activities.
- Hands and Eyes Support:
- Provide Hands and Eyes support for other technology towers at the assigned client site, assisting with onsite technical needs.
- Perform other tasks as assigned to support depot operations and client requirements.
Required Skills/Experience
- 5 years of experience in IT Asset Shipment Management
- 5 years of experience in Depot Operations Ticket Management
About NTT DATA Services:
NTT DATA Services is a recognized leader in IT and business services, including cloud, data and applications, headquartered in Texas. As part of NTT DATA, a $30 billion trusted global innovator with a combined global reach of over 80 countries, we help clients transform through business and technology consulting, industry and digital solutions, applications development and management, managed edge-to-cloud infrastructure services, BPO, systems integration and global data centers. We are committed to our clients' long-term success. Visit nttdata.com or LinkedIn to learn more.
NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.
This position is eligible for company benefits that will depend on the nature of the role offered. Company benefits may include medical, dental, and vision insurance, flexible spending or health savings account, life, and AD&D insurance, short-and long-term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally required benefits.