What are the responsibilities and job description for the Junior Computer Technician position at NTG Swarthmore?
Overview
We are seeking a motivated Junior Computer Technician to focus on making technology NOT a problem for our customers. This entry-level role offers an excellent opportunity to develop technical skills across a variety of IT infrastructure components, including hardware, software, and network systems.
Responsibilities
- Provide technical support to end-users for hardware and software issues across desktops, laptops, mobile devices, and peripherals
- Troubleshoot and resolve software problems related to operating systems such as Window &, macOS.
- Manage computer hardware components, including installation, upgrades, and repairs
- Assist with computer management tasks such as deploying updates via SCCM and managing group policies through GPO
- Support network administration activities including configuring and maintaining LAN, VPNs, DNS, DHCP, TCP/IP settings, firewalls, and Meraki devices
- Monitor and maintain IT infrastructure components like Microsoft Windows Server environments and Active Directory accounts
- Assist in the configuration and management of network security tools such as firewalls
- Collaborate with senior technicians on projects involving network administration, server management, and system analysis
- Communicate effectively with end-users to resolve issues promptly while providing excellent customer service
Qualifications
- Prior experience or internship in IT support or desktop support roles is ideal
- Prior experience troubleshooting computer systems is ideal
- Basic understanding of IT support functions with familiarity in troubleshooting hardware and software issues
- Knowledge of operating systems including Windows (Windows Server), macOS, and Linux environments
- Experience with computer networking concepts such as TCP/IP, DNS, DHCP, LAN/WAN configurations, VPNs, firewalls, and Watchguard equipment
- Exposure to help desk ticketing systems such as Connectwise is preferred
- Strong analysis skills with the ability to diagnose and solve problems efficiently and independently
- Excellent communication skills to interact effectively with end-users and team members
- Ability to work independently or collaboratively in a fast-paced environment
Job Type: Full-time
Pay: $41,000.00 - $44,000.00 per year
Education:
- Associate (Preferred)
Experience:
- troubleshooting: 1 year (Preferred)
License/Certification:
- CompTIA A (Preferred)
Ability to Commute:
- Swarthmore, PA 19081 (Required)
Work Location: Hybrid remote in Swarthmore, PA 19081
Salary : $41,000 - $44,000