What are the responsibilities and job description for the Computer Technician position at Rivell, LLC - Managed IT Services provider?
Job Title: Computer Technician.
LOCAL APPLICANTS ONLY, PLEASE!
Company Description
Recently named one of Inc. 5000's Fastest Growing Companies in America, Rivell is a reputable Managed Services Provider (MSP) based in Sewell, New Jersey. We specialize in delivering comprehensive IT solutions to businesses across various industries. Our team fosters a collaborative and supportive work environment, offering competitive compensation and opportunities for career growth.
Summary
As a Computer Technician at Rivell, you will provide technical support to clients, diagnose and resolve hardware and software issues, and ensure the smooth operation of their IT systems.
Job Responsibilities
Travel Requirements
Travel may be required for onsite client visits or installations.
On-Call Responsibilities
Occasional, for urgent technical issues (less than three times per week).
Special Conditions Or Requirements
Strong technical troubleshooting skills, a customer service orientation, and the ability to work independently or as part of a team.
Success Criteria
Success in this role will be measured by the timely resolution of client issues, high levels of customer satisfaction, and effective communication and collaboration with internal teams.
Reporting
Reports to the IT Manager or Technical Team Lead.
Qualifications
LOCAL APPLICANTS ONLY, PLEASE!
Company Description
Recently named one of Inc. 5000's Fastest Growing Companies in America, Rivell is a reputable Managed Services Provider (MSP) based in Sewell, New Jersey. We specialize in delivering comprehensive IT solutions to businesses across various industries. Our team fosters a collaborative and supportive work environment, offering competitive compensation and opportunities for career growth.
Summary
As a Computer Technician at Rivell, you will provide technical support to clients, diagnose and resolve hardware and software issues, and ensure the smooth operation of their IT systems.
Job Responsibilities
- Provide technical support to clients via phone, email, or on-site visits, addressing hardware, software, and network-related issues.
- Install, configure, and troubleshoot desktops, laptops, printers, and peripherals.
- Perform hardware repairs and upgrades, such as replacing faulty components or installing memory and storage upgrades.
- Install and configure operating systems and software applications based on client requirements.
- Document support tickets, resolutions, and troubleshooting steps in the ticketing system.
- Assist in the setup and deployment of new IT equipment and systems.
Travel Requirements
Travel may be required for onsite client visits or installations.
On-Call Responsibilities
Occasional, for urgent technical issues (less than three times per week).
Special Conditions Or Requirements
Strong technical troubleshooting skills, a customer service orientation, and the ability to work independently or as part of a team.
Success Criteria
Success in this role will be measured by the timely resolution of client issues, high levels of customer satisfaction, and effective communication and collaboration with internal teams.
Reporting
Reports to the IT Manager or Technical Team Lead.
Qualifications
- Associate degree or technical certification in Information Technology or a related field preferred.
- CompTIA A certification or equivalent experience.
- Experience providing technical support in a help desk or service desk environment.
- Strong knowledge of Windows operating systems, hardware troubleshooting, and software applications.
- Excellent communication, problem-solving, and customer service skills.
- Competitive salary and 401(k) retirement plan.
- Paid time off and a comprehensive benefits package.
- Professional development and certification reimbursement opportunities.
Salary : $50,000 - $60,000