What are the responsibilities and job description for the MSP Support Specialist position at NSC?
MSP Support Specialist
Provide program support to the MSP program and the MSP Program Manager to ensure Suppliers are compliant to all MSP program requirements. Proactively interact with all Client, Supplier, Employer and contacts to ensure all client needs are met professionally and efficiently. This position requires a sense of urgency and great attention to detail while handling program processes and communicating with Suppliers and Clients in a timely manner.
3-Month Contract to Hire
Work Hours: 0600-1430 Monday-Friday
MSP Support Specialist Job Description
Administrative
- Enter new orders into Temp Works and distribute to Suppliers
- Update candidate status in Temp Works twice a day
- Assist with entering Interest Codes into TW (OSHA, etc.)
- Assign and end employee assignments daily
- Verify bill rates are accurate in Temp Works
- Assist with administering and scheduling candidate tests, interviews
- Prepare headcount and open order report weekly
- Forward timesheets to Supplier contacts
- Validate timesheets; follow up with Shops and Timekeeping on timesheet discrepancies
- Track and validate Supplier charges and forward to NSC Finance
- Gather, validate, process new hire paperwork and ensure New Hire Checklists are complete and all required documents are included
- Provide “New Starts” information to Client HR and Payroll for processing.
- Act as a backup to MSP Administrator and MSP Manager
Client Relations
- Interact with various Client departments to ensure program requirements are being met
- Interact with Client Foremen, Supervisors and Management to provide updates on orders, candidates and gain feedback on all MSP Employees daily
Supplier Relations
- Interact with Supplier contacts daily to proactively handle any issues or concerns
- Provide Suppliers with information and updates regarding their candidates and employees (assignment changes, new starts, tool charges, interview, and test results, etc.)
- Validate Suppliers are compliant with program requirements
Employee Relations
- Assist with deployment of new employees and assist with monitoring job performance
- Assist MSP employees with questions and help them resolve issues including timekeeping issues
- Assist with ensuring all MSP employees follow safe practices and abide by BAE and MSP rules and regulations
Other
- Provide support to the MSP Program Manager
- Schedule OSHA, VSRA training before the associates start.
- Process new associate badges
- Validate Supplier Charges
- Ensure all daily processes are handled accurately and timely
- Represent the company in a professional manner at all times ensuring quality customer service
- Abide by and enforce all policies, rules, and regulations of NSC and our clients including all applicable safety rules, regulations and procedures
- Support corporate programs, goals, and initiatives of the company
- Work overtime as needed
Skills/Qualifications:
- Ability to prioritize, multitask and manage deadlines
- Ability to solve problems creatively
- Ability to work well independently
- Ability to work well with others as a team
- Communication skills (oral, written and telephone skills)
- Proficient computer skills (Word, Excel, Access, PowerPoint,)
- Effective listening skills
- Strong interpersonal and customer service skills
- Organization and time management skills
- Strong attention to detail
- Poise and maturity to interact with Clients and Suppliers
- Strong administrative support capability
- Excellent phone etiquette skills
FOR IMMEDIATE CONSIDERATION CONTACT A RECRUITER TOAY!
NSC Cares!
At NSC our company culture is strong! You work hard for us and in return we want to provide you with as many benefits and resources as we can:
- Medical Coverage
- Dental
- Vision
- 401(k)
- Short- and long-term disability coverage
- Identity Theft Protection
- Legal Assistance
- Long Term Opportunities
- Training and Career Growth Opportunities
- The chance to be a part of an amazing team
NSC is committed to connecting good people with good jobs!
NSC is an innovative staffing firm that specializes in placing qualified skilled, technical and professional talent in virtually any market. Our meticulous dedication to Quality and Safety is a testament to our success. We are The Staffing Experts!