What are the responsibilities and job description for the Desk Side Support Engineer position at NSC Global?
Overview
NSC Global is a trusted IT services and solutions provider supporting some of the world’s largest enterprises in their digital transformation. We deliver innovative, scalable and secure technology solutions that keep businesses running smoothly across global environments.
To strengthen our onsite support teams, we are looking for IT End User Support Technicians who enjoy hands-on technical work and direct interaction with end users.
Role Overview
This is an onsite IT support role ideal for candidates with experience in end user computing. You will be the first point of contact for technical issues at the customer location, helping users resolve hardware and software problems and ensuring a smooth day-to-day operation.
Responsibilities
Job description: Primarily support end user devices such as the following:
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- Support SW Microsoft products (e.g. Windows 11/Ms Outlook)
- iPhone configuration
- Intune Knowledge
- TeamViewer Knowledge
- Excellent communication skills
- Network knowledge
- WIN11 Imaging compulsory
- Local and network printer knowledge
- Active Directory
- Ms Teams
- IT Asset Inventory
- Thermal printer support
- Handheld Scanner support
- Video Conferencing equipment
- Experience in ServiceNow ticketing system compulsory
- Previous experience supporting IT in a plant environment
Qualifications
Technical Skills
Good understanding of PC and printer hardware
Experience with Microsoft Windows operating systems
Familiarity with standard office applications (Microsoft Office, etc.)
Networking knowledge (TCP/IP, Wi-Fi, VPN)
Exposure to ticketing tools (ServiceNow)
Non-Technical Skills
Strong customer service mindset
Ability to multitask and prioritize in a busy environment
Clear verbal and written communication
Willingness to learn and develop new technical skills
Reliability, professionalism and a hands-on working style
Qualifications
Technical college diploma or equivalent in computer science or related field
A Certification (or willingness to obtain)
OEM certifications (Dell, HP, Lenovo, Lexmark, IBM) are an advantage and may be required depending on assignment
Why Join NSC Global?
Work with leading global enterprises
Opportunities for training, certification and career growth
A supportive, international team environment
Real hands-on experience in diverse customer environments
If you want a role that combines learning, hands-on work and real impact, we’d love to hear from you.
Apply for this job onlineEmail this job to a friend Share on your newsfeed At NSC, we are proud to be an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you require any reasonable adjustments during the recruitment process, please let us know, we’re here to ensure you have the support you need to apply and succeed.