Field Representative II, MS Onsite Technical Support

Job Title: Field Representative II, MS Onsite Technical Support
Location : Manchester, NH, 03102
Work Type: Onsite Role
Duration: 06 Months of Contract Temp to hire.
Shift timings: 07:30 Am to 4:00 Pm
Dress Code: Business Casual
Driving: No
Interview Type: Virtual, then In-Person

Summary:
The hiring manager is looking for someone that is familiar with Print Production, large format printing and mounting, Fiery software, folding, etc.
They need someone that can think on their feet and problem solve.
The end customer had someone there for over 40 years so it is a tough act to follow, and candidates will need to be high quality.

Job Responsibilities:
May do one or more of the following for high-end equipment (segment 5 ); press operation, copier operation, bindery, fulfillment, QC, final check, pickup/delivery, facility maintenance, mailroom duties.
This is an allocated position and exists only when business needs warrant it and must be approved by the Regional Director.MS Operations.
This position reports directly to the Site Manager, Site Supervisor or Assistant Site Manager, depending on site personnel configuration.

JOB DUTIES AND RESPONSIBILITIES
Follows Ricoh Service Excellence performance requirements.
Responsible for any or all of the following functions including copy and mail center services, conference rooms and AV management, convenience copier fleet management, and various support services.
Achieves customer satisfaction by consistently preparing, inspecting, compiling, and assembling projects accurately in a timely manner.
Meets deadlines by working at a quick & steady pace while still maintaining quality/error free work.
Achieves Time Productive statistics by meeting standards established by the facility.
Maintains all required reporting tools.
Demonstrates the ability to calibrate equipment by producing likeness in color and quality as required matching originals.
Demonstrates the ability to transfer files electronically by sending files from the network to color equipment.
Produces “error-free/perfect work” by demonstrating the operational knowledge of the use of the duplication equipment used in the location.
Maximizes print performance as workflow permits, by simultaneously performing a minimum of two functions on print equipment.
Troubleshoots all hardware and software issues with equipment.
Maintains optimal machine performance by correcting simple machine problems (clearing jams, refilling toner, replacing machine oil, etc.) and having a working knowledge of machine codes to report, in the event of equipment failure.
Presents professional appearance to clients by dressing in a professional attire according to company standards.
Presents a clean and organized working area.
Maintains and orders inventories of equipment parts in accordance with company guidelines and processes.
Meets company attendance standards by reporting to work punctually and working all scheduled hours and any required overtime.

Minimum Requirements:
Requires high school diploma or equivalent.
Requires minimum of 3 years of related experience; 5 years is preferred.

KNOWLEDGE, SKILLS AND ABILITIES
Excellent customer service skills
Good organizational skills and ability to prioritize
Ability to use, calibrate and troubleshoot office and complex technical equipment,

WORKING CONDITIONS, MENTAL AND PHYSICAL DEMANDS
Typically, an office environment with adequate lighting and ventilation, and a normal range of temperature and noise level
Work assignments are diversified. Interpret, comprehend and apply complex material, data and instruction - prepare, provide and convey diversified information

Minimal physical effort required.
Work is mostly sedentary but does require walking, standing, bending, reaching, lifting or carrying objects that typically with less than 10 lbs. (e.g., papers, books, files and small parts, etc.).
Occasionally lifting up to 70 lbs. (cases of paper, etc.)
Moderate dexterity - regular application of basic skills (calculator, keyboard, hand tools, eye/hand coordination.

Vishal (Victor) Verma | Assistant Manager