Client Services Manager

Job Summary

Remedial Pro is seeking an experienced Client Services Manager to oversee client relationships, billing operations, accounts receivable (A/R), and overall revenue cycle performance.

The ideal candidate will have a strong background in medical billing, collections, insurance claims, and client account management. This position will serve as the main point of contact for assigned clients, coordinate with internal departments, and ensure billing concerns are resolved efficiently.

The Client Services Manager will also provide leadership and guidance to Client Services Representatives while working closely with senior management to improve client satisfaction, collections, and operational performance.

Key Responsibilities

Client Relationship Management

· Manage relationships with assigned healthcare clients and serve as the primary contact for escalated concerns.

· Conduct weekly client calls, monthly on-site visits, and quarterly account reviews.

· Review client financial performance, billing concerns, and operational improvements.

· Maintain strong relationships with client executives and internal management.

· Ensure timely follow-up and resolution of client issues.

Billing & Revenue Cycle Management

· Oversee billing performance, claims processing, denials, and reimbursement issues for assigned accounts.

· Monitor accounts receivable (A/R), aging reports, collection trends, and outstanding balances.

· Work with billing and collections teams to resolve delayed payments, denied claims, and high-dollar outstanding accounts.

· Review payer mix, monthly financial reports, and revenue cycle performance.

· Identify billing inefficiencies and recommend improvements to increase collections and reduce A/R aging.

· Coordinate with internal departments, including Billing, Collections, Utilization Review (UR), Verification of Benefits (VOB), and Credentialing.

· Assist with payer contract negotiations, renewals, and reimbursement concerns.

Team Leadership & Operations

· Supervise, train, and support Client Services Representatives.

· Monitor team performance, client communication, and completion of assigned tasks.

· Lead client meetings and ensure all billing and financial updates are prepared beforehand.

· Manage escalated client concerns and communicate significant issues to senior leadership.

· Coordinate credentialing updates, ownership changes, medical director changes, and other client account updates.

· Develop and implement improvements to client service processes and departmental workflows.

· Maintain accurate records of meetings, follow-ups, and client communications.

Qualifications

· Minimum of 3–5 years of experience in medical billing, revenue cycle management, or healthcare client services.

· Previous supervisory or management experience preferred.

· Strong understanding of medical billing, insurance claims, A/R collections, denials, and payer reimbursement.

· Experience reviewing billing reports, collection performance, and financial trends.

· Knowledge of credentialing, payer contracting, UR, and VOB processes.

· Strong leadership, communication, problem-solving, and organizational skills.

· Ability to manage multiple client accounts and priorities.

· Proficiency in Microsoft Office, particularly Excel, and familiarity with medical billing systems.

· Experience in behavioral health, substance use disorder treatment, or third-party medical billing is highly preferred.

What We're Looking For

We are looking for a professional who is organized, proactive, and comfortable managing client relationships while overseeing billing and revenue cycle performance. The ideal candidate can identify problems, develop solutions, lead a team, and ensure clients receive consistent, high-quality service.

Remedial Pro is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all qualified applicants.

Qualifications

· Minimum of 3–5 years of experience in medical billing, revenue cycle management, or healthcare client services.

· Previous supervisory or management experience preferred.

· Strong understanding of medical billing, insurance claims, A/R collections, denials, and payer reimbursement.

· Experience reviewing billing reports, collection performance, and financial trends.

· Knowledge of credentialing, payer contracting, UR, and VOB processes.

· Strong leadership, communication, problem-solving, and organizational skills.

· Ability to manage multiple client accounts and priorities.

· Proficiency in Microsoft Office, particularly Excel, and familiarity with medical billing systems.

· Experience in behavioral health, substance use disorder treatment, or third-party medical billing is highly preferred.

What We're Looking For

We are looking for a professional who is organized, proactive, and comfortable managing client relationships while overseeing billing and revenue cycle performance. The ideal candidate can identify problems, develop solutions, lead a team, and ensure clients receive consistent, high-quality service.

Remedial Pro is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all qualified applicants.