What are the responsibilities and job description for the Inside Sales position at NRG Energy?
Welcome to the intersection of energy and home services. At NRG, we're all about propelling the next generation of leaders forward. We are driven by our passion to create a smarter, cleaner and more connected future. We deliver innovative solutions that make our customers' lives easier-helping them power, protect, and intelligently manage their homes and businesses. To do this, we need creative and talented people to join our company.
We offer a dynamic work environment and a unified and inclusive culture. NRG fosters a strong sense of belonging that leads to better collaboration and business performance. Our company programs are designed to help employees develop the skills they need for success now and in the future. In everything we do, we aim to champion our employees and bring value to our customers, investors and society.
More information is available at www.nrg.com. Connect with NRG on Facebook, Instagram, LinkedIn and X.
The Inside Sales Agent is a key member of the NRG/DEB Texas/East Mid-Market Business Sales team and is primarily responsible for delivering a personalized energy sales service to NRG/DEB TX/East mid-market business customers under the direction of the Call Center Manager, the Inside Sales Representative is responsible for selling via the telephone. This position is responsible for outbound/inbound phone work for the purpose of: prospecting, qualifying, and closing new commercial (business) accounts, completing renewals on existing customer accounts, correcting rejections and/or retaining cancelled customers in order to meet revenue goals set by the company.
Essential Duties/Responsibilities:
* Achieve minimum expectations on sales revenue and conversion targets from campaign lists, by selling competitive power (electric)/and gas where applicable via outbound and inbound phone activity
* Field inbound calls and maintain minimum outbound dial expectations on outbound commercial sales calls to enroll, follow-up, renew or extend existing and new customer's energy plans with NRG and Direct Energy within various account platforms. Retain sales from existing customers that may have been rejected and/or cancelled, and make outbound prospecting commercial sales calls to former and prospective customers
* Sales process includes driving sales using appropriate tools such as internal CRM's and any new platforms/software. Obtaining needed usage information, preparing offers, negotiating and closing of deals within an acceptable time frame. Obtaining authorization on contracts and any other required documentation
* Must have excellent product and customer knowledge by territory to educate customers on pricing and application of competitive advantages to meet or exceed customer needs
* Act as liaison between customer and other departments/counterparts when needed for resolutions
* Satisfy acceptable adherence to schedule and attendance policy
* Assists in related initiatives to improve customer experience across the business
* Other projects and campaigns as needed
Working Conditions:
* Work from home environment
* Some overtime required as special projects arise.
* Minimal travel if any.
Minimum Requirements:
* Minimum high school diploma or GED required
Preferred Qualifications:
* Bachelor's or Associates degree preferred
* 3 - 5 years account management, inside sales, and/or direct customer sales experience
Additional Knowledge, Skills and Abilities:
* Technologically adept and quickly able to learn new platforms, software, and processes
* Ability to relate to others, verbally interact and build working relationships over the phone/computer
Physical Requirements:
* Occasionally requires lifting as appropriate to perform duties and responsibilities
* Sitting for extended periods of time
* Dexterity of hands and fingers to operate a computer keyboard, mouse, and to handle other computer components
NRG Energy is committed to a drug and alcohol-free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Protected Veteran Status/Disability. Level, Title and/or Salary may be adjusted based on the applicant's experience or skills.
EEO is the Law Poster (The poster can be found at http://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf)
Official description on file with Talent.