What are the responsibilities and job description for the Deskside Tech position at NPO USA?
Who we are:
NPO USA Inc. stands at the forefront of Information Technology services, offering a comprehensive suite of solutions designed to empower businesses across the globe. Our expertise spans across several critical domains:
- Cloud Solutions.
- Datacenter Excellence.
- IT Management.
- Cybersecurity.
- Data Governance and Analytics.
What you will do:
- The Deskside Technician will be providing deskside support to end-users on a Single Point of Contact project and will be located onsite at our client location. You will be a member of a team that interfaces with a support center and a customer IT support team to achieve deliverables supporting the end users.
- We are looking for an energetic, enthusiastic, highly motivated and organized individual. A strong emphasis is placed on providing a timely resolution to support requests and providing a high level of quality customer service.
- Ideal candidates should be very self-motivated due to the independent nature and responsibility of the environment. Providing installation and upgrading services of hardware and software.
- Ability to drive the setup of new peripheral devices to a project plan ensuring readiness to project launch date.
- Diagnosing end user system failures and implementing repair solutions. Diagnosing printer and other peripheral device failures and implementing repair solutions.
- Troubleshooting network devices to ensure connectivity from the PC to the network.
What do you need to succeed:
- Two to three years of desk side support experience including the ability to fix printers, desktops and laptops. Excellent troubleshooting capability: Experience in using the following PROTOCOLS: DHCP, and DNS. Familiar with IPCONFIG and all its switches. Bitlocker, and the Bitlocker Command Console.
- Experience in using troubleshooting tools such as IPCONFIG, and all its switches.
- Wired and wireless network experience. Excellent history of responding to service requests and trouble incidents. Ability to communicate technical information to non-technical audiences. Excellent verbal and written communication skills. Solid documentation skills.
- Ability to complete assignments with minimal supervision. Ability to search internally/externally for support information. Team and customer-oriented attitude.
- Excellent attendance and schedule adherence history. Ability to walk and bend and perform labor-related duties of connecting computer equipment.
- Exposure to RF gun setup and Android monitoring tool like SOTI is nice to have.
- Ability lift to 50 lbs. when moving electronic equipment. All lifts over 25 lbs. require two or more employees to perform the task.
Please reach out to: hiring@npousa.com.