What are the responsibilities and job description for the Community Manager position at NPM Residential?
Company Description NPM Residential is a real estate property management company focused on operating and enhancing multifamily communities. The organization’s mission is to maximize property value, streamline operations, and deliver outstanding living experiences that support long-term resident satisfaction and investment success. NPM Residential offers a full range of management services, including daily operations, preventive maintenance, strategic leasing, and financial oversight. With a combination of hands-on management and data-driven insights, the team helps property owners make informed decisions that improve profitability and long-term asset performance. Team members contribute directly to building well-run communities where residents feel valued and at home.
Role Description The Community Manager is a full-time, on-site role based in Fort Worth, TX. This position oversees day-to-day property operations, including resident relations, lease administration, rent collection, and coordination of maintenance activities. The Community Manager leads on-site team members, ensuring high standards in customer service, safety, and property appearance. The role includes monitoring occupancy and revenue, supporting marketing and leasing efforts, preparing reports, and assisting with budgets to align the community’s performance with ownership goals. The Community Manager partners closely with senior management to implement policies, resolve issues promptly, and create a welcoming, well-managed environment for residents.
Qualifications
- Skills in resident relations, customer service, and conflict resolution to support a positive community experience.
- Experience with leasing practices, rent collection, and basic financial oversight for multifamily properties.
- Ability to coordinate maintenance, inspections, and vendor services to maintain property quality and safety.
- Strong organizational, time management, and administrative skills for handling documentation and reporting.
- Clear written and verbal communication skills for interacting with residents, team members, and ownership.
- Leadership abilities to supervise on-site staff, provide feedback, and maintain a collaborative work environment.
- Proficiency with property management software and standard office applications; comfort working with data and metrics.
- Prior experience in multifamily or residential property management is strongly preferred.
- High school diploma or equivalent required; post-secondary education or relevant certifications in property management are a plus.
- Ability to work on-site in Fort Worth, TX, including occasional evenings or weekends as operational needs require.