Community Manager

Job Summary
We are seeking a dynamic and experienced Community Manager to oversee the daily operations and resident relations within our property portfolio. The ideal candidate will possess strong administrative skills, a solid understanding of property management regulations, and exceptional customer service abilities. This role involves managing leasing activities, ensuring compliance with Fair Housing laws, and fostering a positive community environment. The Community Manager will serve as the primary point of contact for residents, vendors, and staff, ensuring smooth property operations and high resident satisfaction.

Duties

• Manage leasing processes including property leasing, tenant screening, and lease signing using tools - Resman preferred.
• Oversee property maintenance requests and coordinate with facilities management teams to ensure timely resolution.
• Handle tenant relations by addressing concerns, resolving conflicts through effective conflict management strategies, and maintaining positive customer relationships.
• Conduct regular property inspections to uphold safety standards and property appearance.
• Manage contracts, legal documents, and administrative records with accuracy through data entry, filing, and legal administrative experience.
• Upsell amenities or additional services to residents to enhance occupancy rates and community satisfaction.
• Maintain accurate records of rent payments, lease agreements, and resident interactions using property management software ResMan preferred.
• Facilitate communication between residents and maintenance staff via phone etiquette and customer service excellence.
• Support marketing efforts by engaging in community outreach and promoting available units or services.

Experience

• 3-5 years experience in property management with familiarity in landlord-tenant law and Fair Housing regulations.
• Strong background in customer service, conflict management, negotiation, and contract administration.
• Proficiency with property management systems such as Resman or CMMS is preferred.
• Administrative experience including data entry, filing, office procedures, and facilities management is essential.
• Excellent communication skills with professional phone etiquette and the ability to handle sensitive situations tactfully.
• Prior experience in sales or upselling within a property or real estate environment is a plus. This position offers an opportunity to lead community initiatives while ensuring operational excellence within our properties. The ideal candidate will be organized, proactive, personable, and committed to maintaining high standards of resident satisfaction and compliance standards across all property operations.

Job Type: Full-time

Pay: $49,583.67 - $59,713.66 per year

Benefits:

• 401(k)
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person

Salary : $49,584 - $59,714