Commercial Business Systems Analyst

Work Location: Pittsburgh, PA

Working Environment: Onsite/Hybrid

Division: Site Access

NPK International inc. (NYSE: NPKI) is the only site access solutions partner to manufacture and rent industry-leading sustainable composite matting , along with a full suite of services including planning, logistics, and remediation - so you can protect your people, the environment, and your bottom line.

Position Overview

A hands-on, high-impact Hybrid Business Systems Analyst (BSA) to own the evolution of our enterprise systems. In this role, you will be a strategic thinker and a technical executioner. You will map complex business workflows for our asset-rental, sales, and operations teams, translating them into automated solutions.

Your primary mission will be to architect a flawless Master Account Management process within Dynamics 365 Sales, while supporting the configuring of bidirectional data pipelines that connect to our ERP system and downstream logistics applications. You are not just writing requirements; you are testing the system, improving workflows, and deploying solutions.

Core Responsibilities Of The Blended Role

• The BA Side (Strategic Business Analysis)
• Stakeholder Management: Interview Sales and operations teams to map current-state inefficiencies and draft functional blueprints for system updates.
• Process Mapping: Visualizes the current messy account structures and designs the future "clean" master account hierarchy.
• Functional Requirements: Documents how data should flow (e.g., "When a credit application is completed a master billing account should be created in needed systems.").
• The BSA Side (Hands-on System Execution)
• Low-Code Customization: Logs directly into the Microsoft Power Apps portal to build the custom tables, forms, and views required.
• Workflow Automation: Works with IT team to develop, build, and test the Power Automate flows.
• Integration Configuration: Understands and supports the set up native connectors, configures Dataverse Dual-Write, or partners with external developers to map out the API fields connecting Dynamics Sales to your ERP.
• Testing & Deployment: Lead User Acceptance Testing (UAT) and handle internal solution lifecycle management (ALM) to safely migrate customizations from Sandbox to Production environment.
• Data Cleansing & Analytics: Execute automated duplicate detection rules, manage bulk data transformations, and build functional Power BI dashboards to track sales metrics.

Education & Experience Requirements:

• Bachelor’s degree in Business, Information Systems, Computer Science, or related field

(or equivalent practical experience working in business systems roles)

• 8 years of experience in a Business Analyst, Systems Analyst, or Hybrid BSA role
• Hands-on experience with CRM Systems (Microsoft Dynamics 365 preferred)
• Proven experience working on end-to-end business process improvements

Skills

• Working knowledge of Microsoft Power Platform:
• Power Apps (form/table customization)
• Power Automate (workflow creation)
• Experience with Dataverse and basic data modeling
• Familiarity with system integrations (APIs, connectors, or Dual Write)
• Basic experience with data cleansing, deduplication, and data governance
• Strong ability to:
• Gather and document functional requirements
• Map current-state and future-state processes
• Translate business needs into system solutions
• Experience facilitating stakeholder interviews and workshops
• Experience supporting or leading:
• User Acceptance Testing (UAT)
• System deployments / releases (Sandbox → Production)
• Understanding of Application Lifecycle Management (ALM) concepts
• Basic experience with Power BI or similar reporting tools
• Ability to interpret data and support business decision-making

Soft Skills

• Strong communication skills (technical business translation)
• Problem-solving mindset with attention to detail
• Ability to work cross-functionally with IT, Sales, and Operations teams

Preferred Skills

• Experience with ERP systems (e.g., SAP, Oracle, Infor, etc.)
• Knowledge of asset rental or logistics operations
• Exposure to Agile or Scrum environments
• Advanced Power Platform or low-code development skills

WHY JOIN NPK?

One of NPK’s Core Values is Excellence. It means we are committed to delivering value through performance, innovation, and service quality, and that commitment starts with YOU! NPK is where you can challenge yourself in new and exciting ways and work in an environment that supports and values you. Here at NPK, we are committed to finding, developing, retaining, and rewarding the best talent while providing an environment where our employees can grow professionally and personally.

What We Value

At NPK, our values, safety, integrity, accountability, respect, and excellence are more tan words - they are non-negotiable fundamentals that define what is important to us. They are the foundation for our purpose.

Our Purpose encapsulates how our values work together to drive our decision-making, actions, and behaviors. They help us create meaningful relationships with each other, our clients, and partners. Every day, we strive to live these values and fulfill our purpose, building a culture that reflects who we are and where we're headed.

P - People Focused - First in every action

U - United - Different voices make us stronger together

R - Reliable - Unwavering in our quality and service

P - Passionate - Energy and excitement is our fuel

O - Optimistic - Any moment is a chance to shine

S - Sincere - Authenticity starts with vulnerability

E - Enterprising - Agility is the key to opportunity

We are an equal opportunity employer. NPK and its affiliates do not discriminate against applicants or employees on the basis of race, color, age, religion, sex (including pregnancy and gender identity), national origin, sexual orientation, disability, military service/veteran status, genetic information, or any other protected status. NPK International, Inc. is committed to ensuring equal employment opportunity, including providing reasonable accommodations to individuals with a disability. Applications with a physical or mental disability who require a reasonable accommodation for any part of the application or hiring process may contact the Manager, HR Governance & Compliance at HRcompliance@npki.com