What are the responsibilities and job description for the End User Support Specialist II position at NPAworldwide?
Job Description
Salary Min : $ 35
Salary Max : $ 35
Currency Type : USD
- Provide a high level of customer service and timely technical support for end-user computer and networking issues to ensure end-user productivity.
- Responsible for the installation, configuration, and ongoing functionality of desktop computers, peripheral equipment, and software.
- Troubleshoot and respond to situations where standard procedures have failed in isolating or fixing equipment or software problems.
- Perform restorative and maintenance actions either remotely or at the end-user location to resolve end-user problems.
- Typically resolve issues referred by help desk support.
- Follow standard procedures and guidelines.
- Understand how assigned duties relate to others within the team and how the team integrates with related teams.
- Impact own team through the quality of the support provided.
- Recognize and solve typical problems; select solutions from established options.
- Communicate moderately complex information in routine situations, typically within own team.
- Work under general supervision with limited ability to modify approach.
- Manage own workload.
- Perform all other duties as assigned by management.
- High school diploma required; Bachelor's preferred.
- Typically requires 2 years of related work experience.
- AI experience.
- Provide a high level of customer service and timely technical support for end-user computer and networking issues to ensure end-user productivity.
- Responsible for the installation, configuration, and ongoing functionality of desktop computers, peripheral equipment, and software.
- Troubleshoot and respond to situations where standard procedures have failed in isolating or fixing equipment or software problems.
- Perform restorative and maintenance actions either remotely or at the end-user location to resolve end-user problems.
- Typically resolve issues referred by help desk support.
- Follow standard procedures and guidelines.
- Understand how assigned duties relate to others within the team and how the team integrates with related teams.
- Impact own team through the quality of the support provided.
- Recognize and solve typical problems; select solutions from established options.
- Communicate moderately complex information in routine situations, typically within own team.
- Work under general supervision with limited ability to modify approach.
- Manage own workload.
- Perform all other duties as assigned by management.
Salary Min : $ 35
Salary Max : $ 35
Currency Type : USD
Salary : $35