What are the responsibilities and job description for the End User Support Specialist I position at NPAworldwide?
Job Description
Salary Min : $ 28
Salary Max : $ 28
Currency Type : USD
- Provide network infrastructure, hardware, software, and enterprise services for offices to run their business.
- Administer network and database management, device management, and processes.
- Offer technical support for hardware and software for both internal and external clients.
- Travel via car as required.
- Foundational troubleshooting skills for hardware, software, and operating system issues in a Windows environment.
- Working knowledge of desktop and laptop hardware, peripherals, and basic workstation setup.
- Experience using ticketing systems to document, track, and resolve incidents and service requests (ServiceNow preferred).
- Ability to provide remote desktop support using approved tools (e.g., Bomgar or similar).
- Basic familiarity with Active Directory functions such as password resets and account lookups.
- Introductory exposure to device management tools (e.g., Intune, SCCM) preferred.
- Strong customer service skills with the ability to communicate technical information to non-technical users clearly and professionally.
- Ability to interact effectively with users at all levels of the organization.
- Clear and accurate written communication for ticket updates, documentation, and status notes.
- Ability to remain calm, professional, and solution-focused in high-pressure or time-sensitive situations.
- Up to 2 years of experience in an IT desktop or end-user support role preferred.
- Provide network infrastructure, hardware, software, and enterprise services for offices to run their business.
- Administer network and database management, device management, and processes.
- Offer technical support for hardware and software for both internal and external clients.
- Travel via car as required.
Salary Min : $ 28
Salary Max : $ 28
Currency Type : USD
Salary : $28