What are the responsibilities and job description for the Collections Specialist position at NPAworldwide?
Job Description
Salary Min : $ 24
Salary Max : $ 24
Currency Type : USD
- Perform a variety of collection activities to resolve delinquent mortgage accounts.
- Conduct both inbound and outbound customer outreach.
- Gather and analyze borrower information.
- Negotiate payment arrangements.
- Ensure accounts remain compliant with investor, regulatory, and company requirements.
- Maintain detailed documentation.
- Resolve escalated issues.
- Provide exceptional service while managing multiple priorities in a fast-paced environment.
- Perform inbound and outbound collection calls across all stages of delinquency.
- Research, identify, and resolve issues contributing to customer delinquency.
- Maintain accurate and detailed records of all customer interactions and account activities.
- Provide exceptional customer service by resolving complex account issues, discrepancies, and disputes.
- Review accounts to ensure compliance with internal policies, investor requirements, and applicable regulatory standards.
- Analyze borrower financials to determine appropriate payment arrangements or retention options.
- Knowledge of collections procedures and best practices.
- Strong knowledge of state and federal Fair Debt Collection Laws, the U.S. Bankruptcy Code, and bankruptcy procedures/regulations.
- Excellent customer service skills with the ability to manage conflict and negotiate successful outcomes.
- Strong negotiation, active listening, and communication skills.
- Ability to analyze and interpret moderate to high-complexity issues and make sound decisions.
- Strong problem-solving, time-management, and organizational skills.
- Ability to thrive in a fast-paced, collaborative environment.
- Strong attention to detail with the ability to meet goals and deadlines.
- Ability to interact and communicate effectively with individuals at all levels of the organization.
- High School diploma or equivalent.
- Perform a variety of collection activities to resolve delinquent mortgage accounts.
- Conduct both inbound and outbound customer outreach.
- Gather and analyze borrower information.
- Negotiate payment arrangements.
- Ensure accounts remain compliant with investor, regulatory, and company requirements.
- Maintain detailed documentation.
- Resolve escalated issues.
- Provide exceptional service while managing multiple priorities in a fast-paced environment.
- Perform inbound and outbound collection calls across all stages of delinquency.
- Research, identify, and resolve issues contributing to customer delinquency.
- Maintain accurate and detailed records of all customer interactions and account activities.
- Provide exceptional customer service by resolving complex account issues, discrepancies, and disputes.
- Review accounts to ensure compliance with internal policies, investor requirements, and applicable regulatory standards.
- Analyze borrower financials to determine appropriate payment arrangements or retention options.
Salary Min : $ 24
Salary Max : $ 24
Currency Type : USD
Salary : $24