What are the responsibilities and job description for the Collections Specialist (ONSITE) position at NPAworldwide?
Job Description
Salary Min : $ 27
Salary Max : $ 27
Currency Type : USD
- Serve as the primary point of contact for customers regarding loss mitigation and collections-related inquiries.
- Perform outbound and inbound collection calls to resolve delinquent accounts.
- Analyze borrower financials to determine eligibility for retention (forbearances, modifications) or liquidation (short sale, deed in lieu) options.
- Maintain accurate and detailed records of all customer interactions and account activity.
- Provide exceptional customer service by addressing and resolving complex account issues, discrepancies, and disputes.
- Review accounts to ensure compliance with company policies, procedures, and regulatory requirements.
- Excellent verbal and written skills with strong negotiation and active listening skills.
- Problem-solving, time management, and organizational skills.
- Excellent customer service skills with the ability to manage conflict and negotiate successful outcomes.
- Strong attention to detail.
- Strong knowledge of investor guidelines (FHA, VA, FNMA, FHLMC).
- Able to thrive working in a fast-paced collaborative environment and manage multiple priorities.
- Strong computer skills including Microsoft Office applications.
- Strong knowledge of state and federal Fair Debt Collections Laws, US Bankruptcy Code, and bankruptcy procedures and regulations.
- Able to analyze and interpret complex documents to make sound decisions and recommendations.
- Able to interact and communicate with individuals at all levels of the organization.
- High School diploma or equivalent; some college preferred.
- Typically requires a minimum of 3 years experience in collections, loss mitigation, or mortgage servicing.
- Serve as the primary point of contact for customers regarding loss mitigation and collections-related inquiries.
- Perform outbound and inbound collection calls to resolve delinquent accounts.
- Analyze borrower financials to determine eligibility for retention (forbearances, modifications) or liquidation (short sale, deed in lieu) options.
- Maintain accurate and detailed records of all customer interactions and account activity.
- Provide exceptional customer service by addressing and resolving complex account issues, discrepancies, and disputes.
- Review accounts to ensure compliance with company policies, procedures, and regulatory requirements.
Salary Min : $ 27
Salary Max : $ 27
Currency Type : USD
Salary : $27