KeyServ AR & Collections Specialist

Accounts Receivable & Collections Specialist

Company: KeyServ

Location: Jacksonville, FL (On-site / Hybrid)

Salary Range: $45,000 – $55,000 per year, commensurate with experience

About KeyServ

At KeyServ, we believe that strong relationships are the key to exceptional service. We are a forward-thinking, customer-centric organization committed to delivering innovative solutions and unlocking unparalleled value for our clients. We pride ourselves on a culture of integrity, collaboration, and continuous improvement. As we continue to grow our footprint in the Jacksonville market, we are looking for dedicated professionals who share our vision and want to build a rewarding career with a company that truly values its people.

Job Summary

KeyServ is seeking a highly organized and proactive Accounts Receivable & Collections Specialist to join our financial operations team. In this dual-function role, you will be the vital link between our customers and our accounting department. You will be responsible for the accurate and timely application of customer payments, as well as managing the collections process for outstanding accounts. The ideal candidate will balance a firm, results-oriented approach to collections with KeyServ’s standard of empathetic, high-quality customer service.

Key Responsibilities

Payment Application (Cash Application):

• Download and process daily bank deposits, lockbox receipts, ACH, wire transfers, and credit card payments.
• Accurately apply incoming customer payments to corresponding invoices in the KeyServ billing system.
• Investigate and resolve unapplied cash, short payments, overpayments, and billing discrepancies by collaborating with internal teams and clients.
• Reconcile daily cash receipts to the general ledger to ensure month-end financial accuracy.
• Process credit memos, write-offs, and refunds in accordance with KeyServ’s financial policies.

Collections & Account Management:

• Monitor aging reports on a weekly basis to identify overdue accounts.
• Initiate outbound communications (via phone and email) to customers regarding past-due balances, maintaining KeyServ’s professional and relationship-focused tone.
• Negotiate and establish payment plans for delinquent accounts while ensuring minimal risk to the company.
• Maintain meticulous records of all collection efforts, customer communications, and expected payment dates in the ERP system.
• Escalate severely delinquent accounts to management or third-party collection agencies when necessary.

Education Requirements

• Minimum: Associate’s or Bachelor’s degree in Accounting, Finance, Business Administration, or a related field.

Experience & Qualifications

• 1–3 years of proven experience in Accounts Receivable, Cash Applications, or B2B/B2C Collections.
• Solid understanding of basic accounting principles and cash reconciliation processes.
• Proficiency in Microsoft Office Suite, with strong Excel skills (VLOOKUPs, pivot tables are a plus).
• Experience with modern ERP or accounting software.
• Exceptional communication and negotiation skills—ability to be assertive yet tactful.
• High level of accuracy, attention to detail, and a strong sense of urgency.

What KeyServ Offers

• Competitive base salary aligned with the Jacksonville market.
• Comprehensive health, dental, and vision insurance.
• 401(k) plan with company match.
• Generous Paid Time Off (PTO) and company holidays.
• Opportunities for professional development and career advancement within the KeyServ network.

*** KeyServ is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.