Information Technology Field Technician

Company Description

Now Technologies, Inc. (NTI) is an award-winning Managed Services Provider (MSP) headquartered in Columbia, Maryland. For more than 25 years, NTI has delivered trusted IT consulting, managed services, cybersecurity, cloud solutions, and web services to commercial, nonprofit, and government organizations throughout Maryland and the Washington, DC metropolitan area.

As an MDOT-certified Small Business Enterprise, NTI partners with organizations of all sizes to design, implement, and support secure, reliable technology solutions. Our team is known for delivering exceptional customer service, technical expertise, and long-term client relationships built on trust, responsiveness, and results.

At NTI, you'll work alongside experienced engineers in a collaborative environment where learning, professional growth, and customer success are top priorities.

Position Summary

NTI is seeking a motivated IT Field Technician to join our growing technical services team. This full-time, on-site position is based in Columbia, Maryland, supporting clients throughout the surrounding region.

As an IT Field Technician, you will provide hands-on technical support for desktops, laptops, printers, mobile devices, and network-connected equipment. You'll be responsible for installing, configuring, troubleshooting, repairing, and maintaining client systems while delivering exceptional customer service during on-site visits.

This role is ideal for someone who enjoys solving technical problems, working directly with end users, and supporting a variety of technologies in different business environments. You'll collaborate closely with NTI's Service Desk, Systems Engineers, and Project Team to ensure clients receive timely, professional support.

Responsibilities

· Provide on-site desktop, laptop, printer, and peripheral support for client environments.

· Install, configure, and deploy new hardware and software.

· Diagnose and resolve Windows operating system, Microsoft 365, application, and hardware issues.

· Troubleshoot basic networking issues involving wired and wireless connectivity.

· Perform workstation replacements, upgrades, imaging, and user migrations.

· Install and troubleshoot printers, scanners, and other office technology.

· Document work performed, resolutions, and recommendations within NTI's service ticketing system.

· Escalate complex issues to senior engineers while maintaining ownership of customer communication.

· Deliver outstanding customer service while maintaining a professional appearance and demeanor.

· Follow NTI standards, security policies, and industry best practices during all client engagements.

· Participate in occasional project work, office moves, technology refreshes, and after-hours maintenance as needed.

Qualifications

Required

· 2 years of hands-on IT support experience in a desktop support, field technician, or help desk role.

· Strong troubleshooting skills with Windows desktop operating systems.

· Experience supporting desktop and laptop hardware, printers, and common business applications.

· Basic understanding of networking concepts including TCP/IP, DNS, DHCP, Wi-Fi, and VPN connectivity.

· Experience with Microsoft 365 applications including Outlook, Teams, Word, Excel, and OneDrive.

· Excellent verbal and written communication skills.

· Strong organizational and time management abilities with the capability to manage multiple priorities.

· Ability to work independently while collaborating effectively with a technical team.

· Valid driver's license and reliable transportation for travel to client locations throughout Central Maryland.

· Ability to lift and transport equipment weighing up to 50 pounds.

Preferred

· Experience working for a Managed Services Provider (MSP).

· Familiarity with Microsoft Entra ID (Azure AD), Intune, and Active Directory.

· Experience with remote support tools and ticketing systems.

· Basic understanding of firewalls, switches, and wireless networking.

· CompTIA A , Network , Microsoft, or similar industry certifications.

What We Offer

· Competitive salary

· Health, dental, and vision insurance

· Paid time off and company holidays

· 401(k) with company match

· Company-paid technical training and certification opportunities

· Career advancement within a growing Managed Services Provider

· Collaborative, team-oriented work environment

· Company-provided tools and equipment